[Hiring] AI Application Specialist @Motorola Solutions

Role Description

As an AI Application Specialist you will own the agent build for new customer deployments for Non-Emergency Call Agent offerings. You take an agency's policies, SOPs, and call patterns and turn them into the behavior of an AI agent that handles real calls coming into a 911 center. This is not generic SaaS configuration work. Every deployment requires real judgment about how the agent should respond, escalate, and hand off, in an environment where getting it wrong has consequences.

• Lead agent build end to end for assigned customer deployments
• Run SOP workshops with customer ops leads to map call types, triage logic, escalation rules, and transfer destinations
• Translate phone trees, training manuals, and call recordings into executable agent behavior through structured prompts and configuration
• Iterate prompts and agent logic against UAT feedback and live-call learnings
• Partner with the Project Manager on weekly customer check-ins; own the technical narrative with the customer
• Run QA on agent behavior post-go-live and feed findings into the continuous improvement loop
• Contribute to and improve Hyper's standard SOP library across deployments
• Coordinate with Integration Engineering on telephony, SSO, and CAD integration handoffs

Qualifications

• Demonstrated fluency with LLMs and prompt engineering. We care about evidence of capability (prior work, side projects, hands-on learning) more than formal credentials
• Strong written communication. Ability to take messy operational input and turn it into clear, structured agent behavior
• Comfort working in ambiguity and iterating fast against real customer feedback
• Experience facilitating technical workshops or discovery sessions with non-technical stakeholders
• Public safety, 911, or contact center background preferred
• Telephony, SIP, or CCaaS fluency preferred
• Experience with agentic AI systems beyond conversational chatbots preferred
• Background in regulated or mission-critical industries (healthcare, aviation, public sector) preferred

Requirements

• 3+ years in a technical, customer-facing role: solutions engineering, implementation engineering, prompt engineering, applied AI/ML, or similar
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must be able to obtain background clearance as required by government customer.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!