[Hiring] AI and Automation Implementation Manager @WTW

Role Description

WTW is navigating a period of significant, sustained transformation shaped by global market shifts, advances in technology, AI and automation, and the evolving expectations of our colleagues and clients. Corporate Marketing is embedding AI, automation and data more deeply into how work gets done, creating a unique opportunity to help redesign marketing workflows for greater speed, quality and impact.

This is a hands-on, individual contributor role for someone who combines strong marketing knowledge with proven experience implementing and developing AI and automation solutions for marketing or similar commercial teams. Reporting to the Head of Digital Marketing, this role will help turn the Corporate Marketing AI roadmap into practical, adopted workflow improvements across:

• Brand and content quality
• Creative asset production
• Campaign delivery
• Digital marketing
• Events
• Intake
• Approvals
• Reporting and analytics

Working as part of the broader Marketing and Communication (M&C) AI and automation capability – alongside a Shared AI Solutions Developer and the AI and Automation Manager, Corporate Communication – this role will partner with Corporate Marketing, Segment Marketing, IT, Sales Operations, Analytics and external vendors to understand current workflows, diagnose friction and assess AI and automation capabilities across the MarTech stack, including:

• Adobe
• Marketo
• Sitecore
• Wrike
• Cvent
• Power BI
• Microsoft 365

Qualifications

• Strong, well-rounded marketing knowledge, including some combination of brand, content, creative production, campaign delivery, digital marketing and/or marketing operations.
• Proven experience implementing and developing AI and automation solutions for marketing or similar commercial teams, including workflow redesign, process simplification and tool evaluation.
• Fluency in how AI and automation are reshaping marketing work, with experience leveraging AI-enabled tools (such as Copilot or equivalent) to elevate quality, efficiency and effectiveness.
• Working knowledge of the MarTech landscape (e.g., Adobe, Marketo, Sitecore, Wrike, Cvent, Power BI, Microsoft 365) and the ability to assess capabilities and identify practical improvement opportunities.
• Ability to translate business needs into clear requirements for a technical developer to build against; comfortable partnering closely with a solutions developer without formal people management responsibility.
• Strong analytical mindset – adept at using data, benchmarks and metrics to identify friction, prioritize opportunities and measure impact.
• Excellent stakeholder management and relationship-building skills; able to build trust and influence marketing leaders and colleagues without formal authority.
• Highly organized, detail-oriented and adaptable; skilled at managing multiple concurrent priorities across geographies and time zones.
• Experience designing adoption support materials, including simple guidance, playbooks and training content.
• Aptitude to synthesize direction, navigate ambiguity and prioritize actions from a variety of stakeholders.
• Bachelor's degree or equivalent experience in marketing, communication, business, technology or a related field.
• Experience working within a large, complex, global organization preferred.

Requirements

• Translate the Corporate Marketing AI and automation roadmap into practical, adopted workflows that simplify how marketing work gets done and reduce manual effort.
• Help identify and prioritize workflow improvement opportunities across brand and content quality, creative asset production, campaign delivery, digital marketing, events, intake, approvals, reporting and analytics.
• Partner with Corporate Marketing, Segment Marketing, IT, Sales Operations, Analytics and external vendors to understand current workflows, diagnose friction and design more effective ways of working within Corporate Marketing's platforms, standards and processes.
• Assess AI and automation capabilities across the MarTech stack to reduce duplication, improve self-service and support better planning decisions.
• Work closely with the Shared AI Solutions Developer to translate workflow reviews and business requirements into practical, technically sound solutions, providing marketing context and prioritization to guide build decisions.
• Partner with the AI and Automation Manager, Corporate Communication to share learnings, avoid duplication of effort and maintain a consistent approach to AI and automation across M&C.
• Help marketers use data, trends and performance insight to improve future content and campaign decisions.
• Support adoption through simple guidance, playbooks, training materials and benefit tracking so teams can see what has changed, how to use it and what value it delivers.
• Champion innovative approaches to AI, automation, analytics and emerging technologies to strengthen marketing effectiveness and colleague experience.
• Establish measures of success for specific marketing efforts and report progress to the Head of Digital Marketing, the Global Marketing and Communication Operations Lead and Corporate Marketing leadership.
• Build trusted relationships across Corporate Marketing, Segment Marketing leadership, IT, Sales Operations, Analytics and external vendors.
• Maintain external benchmarking and market insight on AI, automation and MarTech trends, bringing best practice into Corporate Marketing's roadmap and priorities.
• Model WTW values – client focus, teamwork, respect, excellence and integrity.

Benefits

• Base salary range: $120,000-$150,000 USD annually.
• Eligible for an annual short-term incentive bonus.
• Health and Welfare Benefits:
• Mental health/emotional wellbeing (including Employee Assistance Program)
• Medical (including prescription drug coverage and fertility benefits)
• Dental
• Vision
• Health Savings Account
• Commuter Accounts
• Flexible Spending Accounts
• Company-paid life insurance
• Supplemental life insurance
• AD&D
• Group accident
• Group critical illness
• Group legal
• Identity theft protection
• Wellbeing program
• Adoption assistance
• Surrogacy assistance
• Auto/home insurance
• Pet insurance
• Other work/life resources
• Leave Benefits:
• Paid holidays
• Annual paid time off
• Company-paid disability (short-term and long-term disability)
• Other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave)
• Retirement Benefits:
• Qualified contributory pension plan (if eligible)
• 401(k) plan with annual nonelective company contribution
• Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements