[Hiring] Agent Experience Engineer @ACTO

Role Description

The AX Engineer (Agent Experience Engineer) is a core builder of ACTO SuperAgents — role-based AI assistants purpose-built for commercial, medical, and patient-facing teams in life sciences. You will design, build, test, and optimize AI agents on the ACTO platform, translating the real-world workflows of sales representatives, MSLs, medical directors, reimbursement specialists, and other field and home office roles into intelligent, compliant, and high-performing agents. This is a hands-on role at the intersection of workflow design, AI behaviour engineering, enterprise systems integration, and customer delivery.

In This Role, You Will Be Responsible For

• Conducting structured discovery sessions with clients to understand user roles, SOPs, and enterprise workflows, and translating findings into structured technical specifications.
• Identifying and mapping dependencies across backend databases, APIs, data warehouses, and enterprise platforms (e.g., Veeva, Salesforce, Snowflake) embedded in client workflows.
• Designing and configuring ACTO SuperAgents with defined objectives, behavioural guardrails, intent logic, and interaction flows tailored to specific user roles.
• Modelling agent Skills using a tools + actions + knowledge framework, building reusable design patterns and configuring agents to retrieve and reason over governed, validated content.
• Creating, refining, and optimizing prompts and system instructions that power SuperAgent Skills for accuracy, compliance, and usability.
• Applying evaluation techniques to test agent outputs, identify edge cases, and drive iterative improvements in agent performance.
• Participating in UAT cycles, gathering and synthesizing stakeholder feedback, and supporting production deployments to ensure agents perform reliably in real-world conditions.
• Collaborating cross-functionally with IT, Customer Success, Product, and Engineering teams to align agent configurations with backend systems and evolve best practices for SuperAgent design.

Qualifications

• 1–2 years of experience designing or configuring AI agents, conversational systems, or AI-driven workflows.
• Strong prompt engineering skills, including structured prompts and system-level instructions.
• Understanding of LLM behaviour, strengths, limitations, and evaluation methods.
• Familiarity with agent frameworks, orchestration concepts, or multi-step agent logic.
• Ability to translate business requirements into logical agent configurations.
• Experience participating in UAT cycles and structured testing.
• Foundational understanding of backend databases (e.g., SQL-based systems), APIs, and data warehouse concepts.
• Familiarity with enterprise platforms such as Veeva CRM, Salesforce Health Cloud, Veeva Vault, Snowflake, or Tableau.
• Experience managing workstreams or projects from requirements gathering through implementation.

Requirements

• Experience in healthcare, life sciences, pharma, or other regulated industries strongly preferred.
• Understanding of commercial, medical affairs, or patient services workflows.
• Comfort working within compliance and content governance constraints.

Soft Skills

• Strong written and verbal communication skills.
• Highly organized, detail-oriented, and comfortable managing multiple agents or builds in parallel.
• Collaborative mindset with the ability to work cross-functionally.
• Curiosity and willingness to experiment, test, and iterate.

Education & Experience

• Bachelor’s degree in Computer Science, Engineering, Cognitive Science, Human-Computer Interaction, Life Sciences, or related field (or equivalent practical experience).
• 1–2 years of experience in one or more of: Conversational or Agentic AI development; Product configuration or solution engineering; Workflow or UX design for digital systems; AI platform implementation or enterprise customer delivery.

Bonus Points If You Have

• Experience working at a startup or in an early-stage product environment.
• Hands-on experience with Veeva, Salesforce, or Snowflake integrations.
• Background in life sciences commercial or medical affairs operations.

Benefits

• Industry leading, multiple award-winning technology.
• Competitive compensation package.
• Being part of a mission-driven organization focused on improving patient outcomes.
• Results-driven and collaborative culture.
• Remote work with opportunities for in-person collaboration.
• Company MacBook.
• Budget for work-from-home set-up.
• Monthly work-from-home allowance.
• Flex hours (overlapping with our core hours).
• Participation in group benefits and RRSP.
• Flexible PTO.