[Hiring] Workflow Design Specialist @Corpay

Role Description

Corpay is currently looking to hire a Workflow Design Specialist within our Knowledge, Strategy, & Enablement team in our Corporate Payables line of business. In this role, you will design, build, and maintain interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, on-screen guidance for our operations associates. You will partner closely with Operations business teams to break down dense user guides and business requirements into digestible, user-friendly decision trees that drive real-time accuracy on every client interaction. You will report directly to the Director, Knowledge, Strategy, & Enablement.

Role Responsibilities

• Designing, building, and maintaining interactive decision-tree workflows in Zingtree that translate complex internal processes into intuitive, efficient, user-friendly experiences.
• Partnering with Operations business teams and internal stakeholders to gather requirements, validate logic, and ensure workflows reflect real-world use cases.
• Applying conditional logic, branching workflows, and business rules — creating, testing, and optimizing complex decision trees within the workflow application.
• Reviewing and refining workflow content for clarity, accuracy, and consistency across all flows.
• Identifying and resolving edge cases and exception handling to ensure workflows function correctly end-to-end.
• Building light API connections within Zingtree to auto-populate Salesforce case fields, reducing manual data entry for end users.
• Maintaining documentation for workflows, including logic structure, updates, and version control.
• Continuously identifying opportunities to improve and streamline workflows based on user feedback and operational changes.
• Iterating on builds in response to stakeholder feedback and business updates that may occur as often as every two weeks.

Qualifications

• 3+ years of experience in workflow design, knowledge management, business process documentation, instructional design, or a similar function.
• Strong attention to detail and organizational skills, with the ability to apply business rules consistently across all paths within a workflow.
• Excellent written and verbal communication skills, with the ability to translate complex processes into clear, step-by-step instructions.
• Working coding knowledge (e.g., logic structures, variables, conditional statements, HTML/CSS, or similar).
• Analytical mindset with the ability to troubleshoot, problem-solve, and identify process efficiencies.
• Experience collaborating cross-functionally with Operations or business stakeholders.
• Resilient and patient with iteration — low ego on receiving feedback, willing to make multiple revisions to deliver the best possible end-user experience.

Requirements

• Experience with Zingtree or similar workflow / decision-tree platforms.
• Working knowledge of API connections sufficient to build and troubleshoot light integrations.
• Demonstrated understanding of QA/testing methodologies and content governance principles.

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.