[Hiring] Workers Compensation Claims Adjuster @The Hanover Insurance Group

Role Description

The Consultant Casualty Claims is responsible for managing a caseload of moderate complexity claims from start to finish. This includes:

• Conducting thorough investigations
• Assessing liability
• Negotiating settlements within defined authority limits
• Maintaining clear communication with claimants, third parties, and legal representatives

The role requires strong analytical skills, sound judgment, and adherence to company policies and regulatory standards throughout the claims process.

Qualifications

• Associate degree required; bachelor's degree preferred or combination of education and experience
• Typically has 1-4 years of relevant claims handling experience
• Knowledge of various types of insurance products and processes

Requirements

• Conduct independent analysis of contractual indemnification
• Independently execute indemnity, medical, litigation/resolution management
• Proficient with basic computer navigation; ability to use basic software systems/applications (Suite of MS Office Products) and use of internet
• Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution
• Use judgment and effectively utilize the most suitable communication channel while displaying empathy towards all stakeholders
• Conduct thorough investigations; identify key issues and gather evidence
• Provide effective empathetic customer service; handle routine inquiries and issues
• Able to use all Microsoft Office products
• Ability to sit and/or stand for extended periods
• Required to work on-site as needed
• Ability to travel as necessary
• Ability to work in a fast-paced, changing or stressful environment
• Ability to perform work in a noisy/loud work environment
• May be required to have and maintain sufficient home-based internet connection

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

Career Development

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.