[Hiring] Workers' Compensation Claim Representative/Senior Claim Representative @The Hartford

Role Description

This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers’ Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements.

Work Arrangement:

• This position is 100% remote and open only to candidates who reside in the state of Maryland.

Start Date:

• January 2027

Hours:

• Monday - Friday, core business hours

Training:

• 5 weeks

Responsibilities:

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants.
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers.
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions.
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.
• Consistently demonstrate professional diplomacy during all interactions with customers.
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement.
• Embrace a culture of continuous improvement.

Qualifications

• This opportunity will be hired as a WC Claim Representative (Tier 9) or Sr WC Claim Representative (Tier 8) depending on experience.
• Claim Representative: $56,391 - $84,587
• Prior workers’ compensation insurance claim handling is preferred.
• HS Diploma required, bachelor’s degree is preferred.
• Demonstrated passion for delivering a superb customer experience.
• Excellent organizational skills, especially regarding prioritizing work activities.
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint).
• Superb time management and organizational skills.
• Ability to meet productivity targets in a fast-paced, team-oriented environment.
• Excellent communication skills and negotiation skills.
• Ability to adapt and flourish using industry-changing workflows.
• Excellent written and verbal communication skills.
• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations.
• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
• Ability to self-manage competing priorities while delivering accurate work within key timelines.
• Sr. Claim Representative: $62,400 - $93,600
• Minimum of 2+ years of experience in workers' compensation claim handling required.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Demonstrated consistent high level of performance and achievement over career span.
• Excellent time management skills with the ability to manage competing priorities.
• HS Diploma required, Bachelor’s Degree is preferred.

Requirements

• This position is 100% remote and open only to candidates who reside in the state of Maryland.

Benefits

• The listed annualized base pay range is primarily based on analysis of similar positions in the external market.
• Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
• The base pay is just one component of The Hartford’s total compensation package for employees.
• Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
• The annualized base pay range for this role is: $56,391 - $93,600.
• The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.