[Hiring] Workday Support Analyst - HCM @Consumer Direct Care Network

Role Description

The Workday Technical Support Analyst is responsible for documenting, supporting, improving, and providing training on IT systems, IT processes, and business processes. The Workday Technical Support Analyst III fosters the professional development of the Workday team and assists team members in problem-solving and decision-making. In addition, individuals in this role will be expected to make recommendations for needed systems and process improvements. The Workday Technical Support Analyst III supports day-to-day operations, enhances various employees' understanding of Workday capabilities, and monitors deliverables ensuring the timely completion of projects.

• Demonstrate high-level problem-solving and decision-making skills
• Effective written and verbal communication at both a technical and a simplified level
• Expert proficiency in reading and understanding data to formulate and educate on current trends
• Promptly address and resolve incoming tickets and requests within agreed-upon time frames while analyzing trends and anomalies to identify areas for improvement
• Lead and mentor junior team members, providing guidance, support, and expertise to help them develop their skills
• Maintain accurate change management documentation to satisfy the company’s internal/external audit controls and compliance practices
• Comply with applicable legal requirements, standards, policies, and procedures
• Provide advanced technical and functional support for multiple SKU’s in the Workday system, including troubleshooting complex issues, analyzing system errors, developing new configurations, reporting, auditing plans/functionality, and implementing solutions
• Foster ongoing Workday relationships – relevant memberships and engagement in Workday Community, User Groups and Conferences
• Support major Workday releases, identify impact and enhancement opportunities associated with a new release, and direct regression testing and introduction of required changes as new releases are introduced
• Collaborate with cross-functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
• Lead the development, testing configuration, and implementation of system upgrades, patches, and enhancements, ensuring they are deployed successfully and meet the needs of internal teams and clients
• Partner with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans, and test cases while incorporating proper processes and procedures as standards
• Lead user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
• Prioritize effectively, multitask when necessary, and change direction when the business strategy changes
• Promote changes into production, following strict audit procedures, assist with tenant management
• Promote cohesiveness and collaboration between IT, Business teams and Workday consultants
• Other duties as assigned

Qualifications

• Minimum 5 years experience in a corporate environment
• Minimum 4 years experience in an IT support environment specifically supporting custom applications
• Associate Degree or equivalent experience
• Workday Certified in multiple SKU
• Advanced proficiency in MS suite
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements

Benefits

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development
• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance