[Hiring] Workday HCM Senior Support Consultant @Invisors

Role Description

As an Invisors Support Consultant, you will work closely with AMS clients to deliver solutions after Project Go-Live because “Go-Live” is just the beginning. We believe that post-production support shouldn’t feel like a help desk queue. This role will allow you to creatively solve complex problems, service clients in many industries, mentor consultants, and embrace the principles of knowledge transfer. This role is critical in maintaining stability, optimising performance, and supporting enhancements for our customer base’s Workday product. You will hold a pivotal role in a newly formed Support Team and have the opportunity to make key contributions to the team.

You will research, gather requirements, configure and deploy solutions across many common Workday fundamentals, specialising in one or more of the following key areas:

• Workday HCM & Recruiting
• Workday Absence, Time Tracking and Scheduling
• Workday Benefits, Advanced Compensation and Talent & Performance

You will also see ample opportunity to learn and deploy a broad array of skills which may not be specific to workstreams such as Workday Security, Workday Reporting and Dashboards, Business Process Configuration, Organisation Structures and Calculated Fields.

In addition to your client-facing role, every Invisors Consultant plays a critical role internally as we develop our business, improve our processes, and grow our team.

Qualifications

• Experience implementing or working with Workday in internal support roles (HRIS Analyst, HRIS Administrator, etc.) which should include hands-on, post-production support experience in a live Workday tenant
• Workday Certification preferred
• Analytical and solution oriented
• Responsive and detail driven including strong documentation discipline
• Ability to balance support tickets with enhancement initiatives
• You enjoy explaining complicated things in simple language
• Comfortable operating in a fast paced, deadline driven environment
• Must be proficient in the Microsoft Office suite

Requirements

• Partner with our customer’s business stakeholders to gather requirements and translate those into scalable Workday solutions
• Demonstrate the ability to configure business processes, calculated fields, custom reports, dashboards and notifications
• Support tenant configuration changes, testing cycles and production migrations including the use of Workday tooling for migrations
• Demonstrate clear understanding of downstream impacts, data integrity, tenant management and test methodology. Maintain governance standards.
• Review Workday biannual releases and assess impact. Test new features and coordinate adoption strategy with customers.
• Identify tenant optimisation opportunities and recommend best practice
• Help customers mature from “support mode” to “strategic mode”
• Communicate clearly and effectively both verbally and in writing, understanding the importance of solution documentation and knowledge transfer.
• Ability to prioritise workload, working to Service Level Agreements (SLAs).
• Provide hands-on support to functional leaders and management
• Contribute to the internal goals of the practice.

Benefits