[Hiring] Workday HCM Consultant @Cognizant

Role Description

The Workday HCM Consultant - AMS (Application Managed Services) is a Workday professional responsible for providing ongoing support, maintenance, enhancement, and optimisation of Workday HCM solutions within a managed services environment. This role is ideal for an individual with Workday HCM knowledge who enjoys solving business challenges, supporting end users, and driving continuous improvement.

• Serve as a Workday HCM specialist, providing post-production support across multiple client engagements.
• Support day-to-day AMS activities, including incidents, service requests, enhancements, and problem resolution.
• Partner with clients to understand business requirements and provide effective Workday HCM solutions.
• Analyse, troubleshoot, and resolve functional issues across Workday HCM modules.
• Configure and maintain Workday business processes, security, organisational structures, and HCM-related functionality.
• Support customers through Workday releases by assessing new functionality, testing changes, and providing recommendations.
• Guide customers on Workday best practices and process optimisation opportunities.
• Develop and execute testing activities for system enhancements, configuration changes, and defect resolutions.
• Perform root cause analysis and recommend long-term solutions for recurring issues.
• Track issues, risks, and service requests, communicating status and escalating concerns as appropriate.
• Support data loads, data validation, and configuration migrations between Workday tenants.
• Build strong working relationships with client stakeholders and provide a high level of customer service.
• Identify opportunities for continuous improvement and contribute to service enhancement initiatives.
• Contribute to internal knowledge sharing, reusable assets, and process improvement activities.
• Actively participate in training and professional development activities to maintain and expand Workday expertise.
• Participate in on-call support and holiday coverage as required.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of Workday HCM experience in implementation, support, or AMS environments.
• Active Workday HCM Certification preferred.
• Experience supporting one or more Workday HCM functional areas such as Core HCM, Absence, Time Tracking, Compensation, Benefits, Talent, Performance, Recruiting, or Learning.
• Experience gathering business requirements, testing solutions, and supporting business users.
• Strong understanding of Workday configuration, business processes, security, and tenant management activities.
• Experience troubleshooting system issues and performing root cause analysis.
• Excellent analytical, problem-solving, and organisational skills.
• Ability to manage multiple priorities in a fast-paced managed services environment.
• Ability to work independently while collaborating effectively across teams.
• Eligible for SC Clearance - you must have been a UK resident for the last five years and be legally entitled to work in the UK.

Benefits

• Entrepreneurial environment that welcomes your ideas.
• Opportunity to do great work.
• Outreach programs that support communities and tap into your volunteer spirit.
• Learning opportunities to help current needs and advancement.
• Global operations, with opportunities in North America, Europe and Asia Pacific.
• An abundance of Affinity groups to meet your needs.

Company Description

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.