[Hiring] Wolof Interpreter @LanguageLine Solutions

Role Description

As a Wolof Video-Telephone Interpreter, you will be responsible for handling calls on demand and rendering the meaning of conversations between Wolof and English speakers. The interpreter breaks the communication barrier in various industries, including:

• Healthcare
• Government
• Insurance
• Financial
• Utilities
• Travel & Hospitality
• General Business
• Law Enforcement
• Court
• 911

Essential Job Functions include:

• Responding to video and audio interpreting sessions promptly and conducting interpretation in a friendly and professional manner.
• Participating in online, video, and audio training sessions.
• Delivering interpretation services via video and typing data on a dedicated device.
• Rendering correct concepts and meanings according to established interpretation protocol.
• Speaking clearly in both languages using proper pronunciation and polite expressions.
• Maintaining a professional demeanor throughout interpreting sessions.
• Remaining calm during challenging situations, especially in emergencies.
• Maintaining punctuality and availability during scheduled work hours.
• Following client instructions to ensure expectations are met.
• Understanding protocol and terminology for various industries.
• Demonstrating commitment to cultural sensitivity and diversity.

Qualifications

• Fluency in Wolof and English, with cultural competency.
• Excellent listening, retention, and note-taking skills.
• Ability to remain neutral and objective during sensitive conversations.
• Education or work experience in language-related fields preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the US/Canada.
• High school diploma or equivalent.
• Ability to read and write the requested languages is highly preferred.

Requirements

• Dedicated personal device for business purposes.
• Desktop/Laptop with Windows, MacOS, or ChromeOS; Tablets (iPadOS or Android); Smartphones (iOS or Android).
• High-speed Internet connection with specific speed requirements.
• Access to a quiet space free from distractions.

Benefits

• Paid professional interpreter training and continuous development.
• Incentives for meeting attendance targets.
• Paid Sick Leave in accordance with applicable law.
• Medical, Dental, Vision, Employee Assistance Program (EAP).
• Accident, Critical Illness & Life, AD&D Insurance Package.
• Inpatient Hospital, Short Term Disability, and 401K Retirement.
• Employee Referral Program.
• Advancement opportunities within the organization.
• Interpreter support.
• An inclusive and diverse work environment.