[Hiring] Well-Being Coach @CVS Health

Role Description

The Well-being Coach utilizes a collaborative process of assessment, planning, implementation, and evaluation to engage and promote members in decisions related to achieving and maintaining their optimal well-being. The goal is to support members in identifying and achieving their own personal goals across any of the six dimensions of wellness including:

• Physical
• Emotional
• Social
• Financial
• Purpose
• Character strengths

In utilizing motivational interviewing and active listening skills, this person provides coaching and support to empower the member to meet their personal wellness goals and sustain long-term positive behavioral change. The role also includes:

• Assessing a member’s appropriateness for coaching and coordination into other levels of care and/or resources as needed.
• Developing and monitoring established plans of care, in collaboration with the member, in order to meet the member’s goals.

Qualifications

• 1+ year of professional wellness/life coaching experience.
• 1+ year of experience with Medicare and aging population.
• Must hold one of the following professional coaching certifications:
  • Board Certified Coach (BCC)
  • ICF (International Coaching Federation)-credential (Associate Certified Coach - ACC / Professional Certified Coach - PCC / Master Certified Coach – MCC)
  • NBC-HWC (National Board Certified Health and Wellness Coach)
• Willingness to work Monday-Friday 11:30am-8:00pm Eastern Time.
• Excellent computer skills including Microsoft Office applications, including Excel, Word, Teams and Outlook.
• Private, confidential workspace free from distractions, with a professional, camera-ready work environment available at all times.
• Reliable wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload); no DSL or cellular internet.
• Must be hardwired into your internet modem and not work off of Wi-Fi.
• Technologically proficient; able to troubleshoot basic issues related to video chat and call center platforms.
• Comfortable conducting video chats and virtual calls, as well as using digital communication tools.

Requirements

• Previous experience across the six dimensions of well-being including physical, emotional, social, financial, purpose and character strengths.
• Demonstrated ability to communicate, problem solve, and work effectively with people, as well as use good judgment in challenging situations.
• Experience in facilitating patient/client positive behavioral change.
• Ability to work with a multidisciplinary team.
• Background in motivational interviewing, active listening skills, Transtheoretical Model, and mindfulness-based and other evidence-based coaching techniques.
• Experience using video platforms or virtual calls (e.g. Five9, Microsoft Teams, or proprietary systems) in member-facing roles.
• Experience in virtual work environment alongside experience in navigating multiple screens and systems simultaneously.
• Bilingual (English/Spanish) speaking – must be willing and able to pass a language assessment if so.

Education

• Bachelor's Degree in Wellness related field (e.g., Health Ed, Wellness, Health Promotion, Behavioral Health, etc.).

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.