[Hiring] Website Support Engineer @MyAdvice
Apr 05, 2025 - MyAdvice is hiring a remote Website Support Engineer. 💸 Salary: inr 1,200,000 - 1,500,000 per year. 📍Location: India.
Role Description
We are seeking a proactive and detail-oriented Website Support Engineer to join our team. The ideal candidate will be responsible for maintaining, troubleshooting, and improving the functionality of websites while ensuring optimal user experiences. This role requires technical expertise, problem-solving skills, and a commitment to delivering top-notch support to clients and internal stakeholders.
-
Website Maintenance and Support:
- Monitor website performance, uptime, and security.
- Troubleshoot and resolve website issues, including bugs, broken links, and hosting/server problems.
- Ensure websites remain updated with the latest content, features, and security patches.
-
Client Support:
- Provide technical assistance to clients via email, phone, or support ticketing systems.
- Diagnose and resolve client-reported website issues efficiently.
- Document solutions and create user-friendly guides for common issues.
-
Website Optimization:
- Analyze website performance metrics and implement optimizations for speed and SEO.
- Identify and fix issues affecting site usability or accessibility.
-
Collaboration and Communication:
- Work closely with developers, designers, and content teams to implement site updates.
- Collaborate with hosting providers and third-party vendors for escalated issues.
- Keep stakeholders informed about status and progress of ongoing support requests.
-
Technical Management:
- Manage and configure website hosting, domains, and SSL certificates.
- Ensure backup systems are functioning properly and perform regular restorations for testing.
- Stay updated on web technologies and trends to improve support capabilities.
Qualifications
- Proficiency in web technologies such as HTML, CSS, JavaScript, and PHP.
- Experience with CMS platforms like WordPress, Drupal, or Joomla.
- Knowledge of website hosting, DNS, and server configurations (e.g., cPanel, Plesk).
- Familiarity with performance optimization tools and techniques (e.g., caching, CDN, image compression).
Requirements
- Strong troubleshooting and debugging skills.
- Ability to identify and resolve cross-browser and device compatibility issues.
- Excellent verbal and written communication skills.
- A collaborative attitude and ability to explain technical concepts to non-technical users.
Benefits
- Opportunity to work in a dynamic and innovative environment.
- Collaborative team culture with opportunities for professional growth.
- Competitive salary and benefits package.
Similar Remote Jobs
More jobs at MyAdvice
More All Others jobs
-
All others performance-based stipend offered IndiaApr 10, 2025
-
All others compensation based on experience USAApr 10, 2025
More jobs in India
-
All others performance-based stipend offered IndiaApr 10, 2025
-
Marketing £100 - £200 / day India, PolandApr 10, 2025
Kickstart Your Job Search
Unlock 54,661 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
inr 1,200,000 - 1,500,000 per year
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Apr 05, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
