[Hiring] Website Security Support - Product Analyst @GoDaddy

Role Description

The Website Security Support Analyst plays a key role in providing support to our website security customers. Website Security Analysts perform various aspects of the incident response lifecycle, which may include, but are not limited to:

• Activating Website Security, Monitoring, and Backup services
• Troubleshooting and resolving problems surrounding the activation and use of these services
• Providing malware prevention recommendations, including bypass prevention, DDoS mitigation, and XSS attack prevention

Every ticket or interaction we have with our clients is not only an opportunity to help their business prosper and succeed, but also a chance to learn a different skill along the way while supporting our Monitoring, Firewall, and Backup products.

What you'll get to do:

• Provide World Class Support via email and chat to the Website Security Customers
• Set up and activate Website Application Firewall (WAF), Website Monitoring and Backup services
• Test the site availability after support interaction to assess possible configuration issues and attempt to repair them
• Provide recommendations on how to prevent malware issues in the future including password change, removal of local & outdated backups from the local environment, update software and others
• Monitor slack communication channels and handle issues and answer questions brought to our attention by our Partners, and urgent issues escalated by our Sales and Marketing teams

Qualifications

• General understanding of security principles and good security practices
• Linux experience – CLI and cPanel
• Experience with Apache, NGINX and other web servers; ability to effectively read and parse server logs
• Proficiency in DNS configuration, required for set up and maintaining the Website Application Firewall

Requirements

• PHP and Shell scripting/automation experience
• A "get it done right" attitude because customer experience matters
• High standards and a desire to make a difference with your work
• Organizational skills that allow you to prioritize and plan work activities by using time efficiently
• Open source and community participation and contributions (a plus)

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Other family-friendly benefits including parental leave