[Hiring] Website Security Services Remediation Analyst I @GoDaddy

Role Description

The Remediation Support Analyst plays a key role in supporting website security customers by managing the incident response lifecycle. This includes:

• Identifying malware
• Containing and removing threats
• Restoring site functionality
• Recommending prevention measures

The role focuses on website clean-ups and requires knowledge of PHP, CMS platforms, and how malicious code operates. Each customer interaction is an opportunity to resolve issues and build technical expertise.

What you'll get to do:

• Perform website clean-up and troubleshooting via support ticket
• Follow processes to identify and remove malware while delivering strong customer service
• Analyze code to detect malicious activity
• Contribute findings to improve automation and processes
• Support platforms including WordPress, Joomla, Drupal, and Magento
• Collaborate across teams to share security insights

Qualifications

• Ability to identify and decode complex, multi-step obfuscated malware
• Experience writing PHP snippets and Shell scripts and able to read and interpret PHP and JavaScript
• Experience with Windows web stack (IIS, SQL Server, ASP.NET)
• Ability to read and write regular expressions (Regex)
• Database management experience and using advanced command-line tools (e.g., process tracing, advanced search and replace)
• Strong written and verbal communication skills
• Experience with cPanel/WHM or similar hosting control panels
• Solid understanding of web security principles and malware threats
• Experience troubleshooting websites across CMS platforms
• Working knowledge of Linux/UNIX environments and understanding of networking concepts (DNS, TCP/IP, firewalls)
• Strong analytical and investigative mindset

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Family-friendly benefits including parental leave