[Hiring] Webinar Facilitator Analyst @Safal Partners

Role Description

Safal Partners is seeking a full-time, detail-oriented Analyst in the role of webinar coordinator to support content creation, webinar technical facilitation, and help desk operations. This person will work collaboratively within a project team on deliverables such as reports, presentations, and spreadsheets. The ideal candidate for this position is collaborative, responsive, detail-oriented, technology-savvy, customer-service-oriented, comfortable interacting with diverse people at all levels, and able to work on tight deadlines.

Duties and Responsibilities

• Manage high-volume client communications, overseeing all incoming/outgoing emails, and alerting relevant team members to updates.
• Work closely with the webinar team to ensure the successful promotion of all webinars, providing backup facilitation when needed, and providing technical support during rehearsals and live webinars.
• Create and publish event pages, email communications, and invitations using Microsoft Office Suite, JIRA, and Sitecore (content management system) for on-time delivery.
• Lead User Acceptance Testing (UAT) for WorkforceGPS website enhancements, releases, and functionality; coordinate testing activities, document and track findings, communicate issues to appropriate team members, and validate updates and resolutions.
• Create and analyze reports from the WorkforceGPS Admin Portal to monitor site and user activity, identify trends, assess engagement, and provide data to support project decisions and reporting needs.
• Conduct community reviews to assess WorkforceGPS community content, functionality, organization, and user experience; document findings and coordinate identified updates or follow-up actions with appropriate project team members.
• Support Help Desk operations by triaging general and community-specific inquiries and coordinating site-related bugs with developers to facilitate resolution.
• Communicate with and coordinate directly with the internal and client teams, including subject matter experts, analysts, project managers, executives, writers, designers, etc.

Qualifications

• Bachelor’s degree showing expertise in writing preferred and minimum of 2 years' experience.
• Demonstrated experience in editing and 508-compliant products (deliverables, documents, PowerPoints, etc.).
• Proficiency in Microsoft Office Suite and familiarity with a wide range of platforms – Zoom, SharePoint, and Smartsheet is advantageous.
• An understanding of webinar technology and editing software or the ability to learn.
• Strong written and verbal communication skills.
• Excellent attention to detail, demonstrated ability to meet deadlines, strong organizational skills, and dependability.
• The ability to maintain a positive team-player attitude, remain calm and professional under pressure and work collaboratively and independently with diverse individuals.
• Ability to work in a fast-paced, collaborative environment and self-motivated to proactively take on projects with a high level of organization.
• Must be authorized to work in the United States.

Benefits

• Medical, dental, and vision coverage, life insurance and employee assistance programs.
• Paid federal holidays, generous PTO, and dedicated sick leave.
• 401(k) plan with immediate vesting and competitive company matching.
• Flexible pathways that support advancement, mobility, and long-term development, including access to courses and certifications.
• Opportunities to contribute to innovative, mission-driven projects with impact at the federal, state, and national levels.
• A collaborative environment grounded in continuous improvement, and shared purpose.