[Hiring] Web Operations Specialist @Sunpan

Role Description

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Marketing Team in the role of Web Operations Specialist. Reporting to the Marketing Director, Digital & Communications, this role is responsible for managing the day-to-day operations of the company website and the customer portal. This role bridges technical website management with project management and collaboration with internal and external stakeholders to ensure site integrity for an optimized and engaging user experience. To align with corporate headquarters and ensure the timely delivery of project deliverables, this role will be required to work during EST hours.

About The Role:

• Website Management:
  • Oversee daily operations of the website, collaborating with web development agencies to plan and implement site enhancements.
  • Conduct UAT and provide timely feedback to web development agencies to adhere to release schedules.
  • Ensure site stability post-release and work with web agency to address any issues.
  • Promptly address customer and staff issues related to website or customer portal access, product visibility, pricing or inventory discrepancies through effective and professional communication.
  • Curate product presentation using digital merchandising tactics in collaboration with cross-functional teams (Marketing, Product, Creative, Sales, and Inventory).
  • Work closely with UX/UI designer and the web agency to implement the redesign of key web pages while conforming to WCAG accessibility guidelines.
  • Monitor, maintain, and optimize site SEO performance in coordination with the copywriting team.
  • Develop and execute a web content calendar to refresh site content and support product launches, trends, and marketing campaigns.
  • Conduct regular site checks, audits, and QA to ensure content accuracy and site functionality.
  • Update and maintain user manuals for the website and the customer portal.
  • Optimize user experience using customer journey mapping, defined personas, and personalization techniques.
  • Provide regular reports on website performance, including but not limited to top search terms, website traffic trends, user behaviour, SEO keyword rankings, among others.
• Research and Innovation:
  • Monitor competitor websites and communication strategies to identify trends and recommend new tools and functionalities.
  • Present ideas to enhance the website’s features and functionality based on competitive research and customer feedback.
  • Stay informed on industry trends to contribute ideas for innovative design concepts and marketing strategies.
• Other Duties:
  • Perform ad hoc tasks as assigned to support evolving business needs.

Qualifications

• At least 3 years work experience managing websites for large organisations, preferably in the B2B space.
• Knowledge and experience working with Shopify B2B, Magento, SAP, Jira, Teamwork and Asana.
• Experience working with website developers and e-commerce agencies in Agile format.
• Highly organised, detail-oriented, and deadline-driven with the ability to work under tight deadlines and shifting priorities.
• Collaborative team player with the ability to give and receive constructive feedback and incorporate best practices in your work.
• Proficiency in English with the ability to communicate (written and verbal) clearly and professionally with internal and external stakeholders.
• Motivated self-starter with the ability to work independently and in a team setting.
• Research-driven mindset who takes ownership of projects.
• Knowledge of SEO and website best practices.
• Bachelor's and/or Master’s in degree in Computer Science or Information Technology and adept at project management.

Requirements

• B2B E-commerce | Shopify Plus/B2B | Magento | Website Management | Web Platform | Digital Experience | UAT | UX/UI | SEO | Digital Merchandising | Customer Portal | Agile | Agency Management | Jira | SAP

Benefits

• Generous Paid Time Off
• Comprehensive Extended Health Care – Includes medical, dental, vision, and Family Coverage.
• Monthly Meal Vouchers
• A Certified Great Place to Work – Proudly recognized for 4 years in a row!
• Team Building & Social Events – Because we believe in growing together.