[Hiring] Web Content Manager @WPP Production

Role Description

The Content Management organization at WPP Production is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. The Content Manager works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Core responsibilities of a Content Manager include:

• Day-to-day content management tasks
• Cross-functional collaboration across the Marcom organization
• Leading projects or initiatives from the content management perspective
• Maintaining full knowledge of an ever-changing set of tools and processes

(Note: This is a role focused on top-quality content production and publishing, with strong experience in content management tools and processes. It is not a content creation, design, or marketing job.)

Qualifications

• Relevant experience working on web production teams
• Experience with localization and managing content for a global audience, using a CMS
• Deep knowledge of how content management and other related system processes work
• Experience working with a git client application (Tower, SourceTree, etc.) a plus
• Knowledge of HTML, XML, JSON, and enterprise CMS
• Experience working on Adobe AEM platforms
• Ability to work flexibly to allow for out of hours content push lives (time managed in coordination with Management team)
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
• Demonstrated success in business process improvement and re-engineering
• Proven ability to manage ambiguity effectively
• Experience creating/managing internal tools a plus
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
• High degree of ownership and accountability
• Ability to balance multiple project or assignments
• Highly detail-oriented, organized, and patient

Requirements

• Receive daily and weekly programming instructions from business DRIs via client’s internal tools like Radar, Pitch, and Quip
• Complete programming per instructions and to required deadlines using client’s tools like DJ, Rubicon, and Conductor
• Complete publishing preview and build requests via standard weekly store turn and daily “mini” refresh process
• Review and flag error messages to be addressed by internal DRIs, tracking required corrections to completion
• Raise support and engineering tickets for errors that cannot be resolved directly
• Coordination with internal DRIs on monthly promotional plans to ensure conflicts are avoided with global and local programming requests
• Contribute innovative ideas and feedback regarding processes, workflows, and tools
• Reporting on total workload, issues and trends

Benefits

• Opportunity to shape the future of content production at a truly global scale
• Collaborative, borderless environment where craft excellence is valued
• Access to diverse projects and global career opportunities
• Backing of WPP’s unmatched network
• Encouragement of innovation and use of next-generation tools