[Hiring] Warranty Claims Investigator @Amrize

Role Description

The regional Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing Amrize’s position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices.

What You'll Accomplish

• Conducts survey of job data to determine previous claim history.
• Subject matter expert for warranty services team.
• Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness.
• Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness.
• Fosters positive relationships with internal teammates, external sales teams, and Amrize customers within assigned region.
• Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors providing warranty repair services.
• Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Elevate/GenFlex roofing systems.
• Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment.
• Develops and negotiates the claim position with all relevant parties and attend meetings when necessary.
• Quick and thorough completion of all paperwork including photographs related to each claim to properly document Amrize Building Envelope position for presentation and future reference including possible litigation.
• Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions.
• Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers.
• Keep the Warranty Services Supervisor and Regional Manager apprised of relevant claims and issues.
• Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services.
• Interfaces with the law department to support claims that are approaching or have entered litigation.
• Efficiently manages claims expenses to meet budget goals.
• Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

Qualifications

• 6+ years of progressive roofing/construction experience is required.
• 2+ years of Warranty Claims or Technical Services Experience Preferred.

Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

Benefits

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program