[Hiring] Warranty Claims Investigator @Amrize

Role Description

The regional Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. Responsibilities include:

• Conducting surveys of job data to determine previous claim history.
• Serving as a subject matter expert for the warranty services team.
• Reviewing contractor proposals for repair scope, warrantability, suitability, and cost-effectiveness.
• Providing clear and concise project management with involved parties utilizing proper communication and document retention.
• Fostering positive relationships with internal teammates, external sales teams, and Amrize customers within the assigned region.
• Submitting Service Orders, including Purchase Orders and Material Orders, as needed, to contractors providing warranty repair services.
• Performing in-depth investigations in the field to analyze roofing systems exhibiting issues.
• Maintaining routine detailed expense/travel reporting and maintenance requirements for company-issued equipment.
• Developing and negotiating the claim position with all relevant parties and attending meetings when necessary.
• Completing all paperwork including photographs related to each claim for proper documentation.
• Preparing clear, concise, in-depth repair specifications summarizing rooftop analysis into cost-effective solutions.
• Communicating effectively with building owners, roofing contractors, sales reps, building consultants, and lawyers.
• Keeping the Warranty Services Supervisor and Regional Manager apprised of relevant claims and issues.
• Interfacing with the Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination.
• Interfacing with the law department to support claims that are approaching or have entered litigation.
• Efficiently managing claims expenses to meet budget goals.
• Providing guidance to Junior Warranty Claims Investigators regarding claims analysis and processing.
• Demonstrating a commitment to health, safety, and environmental policies in all work environments.
• Promoting a culture of safety and exhibiting these behaviors.

Qualifications

• 6+ years of progressive roofing/construction experience is required.
• 2+ years of Warranty Claims or Technical Services Experience Preferred.

Requirements

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE").
• Employees required to wear respirators must be clean-shaven where the respirator seal meets the face to pass fit tests.

Benefits

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability, and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program