[Hiring] Warrant Recovery Team Leader @Luxion

Role Description

As the Warrant Recovery Team Leader, you will lead a team responsible for the effective recovery of outstanding balances from our credit customers. You will oversee the end-to-end management of pre-disconnection visits (PDV’s) and in some cases applying to third party partners for a warrant, to ensure we can install a prepayment meter in the customers property to recover outstanding debt.

Day to day, you will:

• be an escalation point for internal & external stakeholders;
• provide training & development to staff to help them reach their potential;
• ensure all tasks are completed within agreed SLA’s.

Qualifications

• Good understanding of Utilita and revenue protection processes.
• Previous experience in a leadership position (desirable).
• Approachable, adaptable, and willing to roll up your sleeves when needed.

Requirements

• Access to sensitive information may require enhanced security vetting.

Benefits

• Structured bonus scheme.
• Clear career and development opportunities.
• 25 days’ leave plus bank holidays.
• Access to private healthcare.
• Mental wellbeing support.
• Free on-site gym.
• 24/7 GP and counselling services.
• Win tickets to top events through the Utilita Arenas.
• Exclusive discounts.
• Paid volunteering day.
• Generous pension contribution.