[Hiring] VP, Senior Living Client Strategy & Partners @BrightSpring Health Services

Role Description

The VP, Senior Living Client Strategy and Partners position is internally focused on evaluating our Sr Living operational footprint to ensure efficiency and quality of our operations. In addition, the VP of Operations Programming will be responsible for the organization and implementation of policies and procedures that are established, including lean best practices across the Sr Living business. This is a remote opportunity. You may reside anywhere within the Continental USA.

Travel: 25%

Responsibilities

• Evaluates the pharmacy footprint for opportunities for efficiency and quality improvements.
• Identifies areas of opportunities such as:
  • Hub/Spoke
  • Call Center Support (CSC/POD)
  • Customer Service Break out in Pharmacy from Order Entry
  • Central Fill
  • Repackaging Center
• Responsible for Outsource (IND) and Automation Strategy (Dosis, E1).
• Collaborates cross-functionally as new service offerings are evaluated to assist in developing the operational workflow.
• Monitors Pharmacy Operations performance to identify pharmacies not performing at optimal levels and assists in a plan to address.
• Assists with operational IV Framework Rollout.
• Identifies automation and centralization opportunities to reduce labor and improve margin.
• Partners with Finance team on Inventory Management processes.
• Ensures compliance with local and federal regulations, accreditation standards, and corporate policies to drive effectiveness and consistency in operations.
• Designs and implements a team structure to assess and triage process fix/break opportunities within all pharmacies across the nation, focusing on low-performing pharmacies.
• Assists leadership in developing processes to effectively monitor day-to-day pharmacy operations.
• Drives workflows to ensure accurate and timely dispensing of quality pharmacy services is consistently delivered to all customers/residents through effective service leadership and customer skills.
• Oversees Operational System Enhancements.
• Reviews and evaluates each pharmacy’s performance on a continuing basis and establishes proper measures of performance.
• Counsels leadership on execution of programs and provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions when necessary.
• Develops and communicates specific strategies/objectives to accomplish the goals of more efficient pharmacy operations to Senior Operations leadership.
• Shares information with staff regarding their gains and commitment to achieve goals.
• Communicates rationale behind changes in policies, procedures, and organizational structure.
• Fosters “intra-organizational” and “intra-departmental” teamwork through initiating communication as well as working with other organizational areas to accomplish department goals.
• Travels at least 60% of the time for business purposes.
• Other projects as assigned by CEO or CPO.

Qualifications

• Bachelor’s degree and eight years of experience in a position leading Pharmacy operations.
• Master’s degree in Healthcare or Business Administration preferred.
• RPh licensure is a plus.
• At least five years of experience managing a P&L including budget development; experience leading multi-site sales and/or operations in Home Health Care or Infusion preferred.
• At least five years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.
• Experience in diagnosing, isolating, and resolving complex issues as well as recommending and implementing strategies to resolve problems.
• Demonstrated success with meeting financial goals and objectives.
• Ability to manage rapid growth and establish training, orientation, and team building areas.
• Experience in budget development, management, and analysis.
• Knowledge of nursing, pharmacy, and medical practices/procedures.
• Knowledge of local, state, federal, accrediting body, and OSHA rules and regulations.
• Experience with planning, developing, implementing, and interpreting programs, goals, objectives, policies, and procedures.
• Experience providing customer service to internal and external customers which includes meeting quality standards for services and evaluation of customer satisfaction.
• Experience evaluating information to determine compliance with standards, laws, and regulations.
• Basic level skill in Office Suite (Word, Excel, PowerPoint).

Benefits

• Medical, Dental, Vision insurance.
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare).
• Tuition discounts & reimbursement.
• 401(k).
• Company Paid Time Off.
• Shift Differential.
• DailyPay.
• Pet Insurance.
• Employee wellness and discount programs.
• Annual Incentive Bonus.