[Hiring] VP, Revenue Operations @TrueCommerce

Role Description

TrueCommerce is entering its next scale phase, and Revenue Operations is the operating system behind that plan. We are hiring a VP of Revenue Operations to build it, run it, and lead the cadence that turns strategy into execution across Sales, Marketing, Customer Success, and Finance. This is a senior seat with real ownership, direct CRO partnership, and a clear purpose to help the GTM organization scale with discipline.

This role is a remote opportunity or hybrid (1 day a week in office if located 30 miles of Cranberry, PA). As VP of Rev Ops you will lead a team of 3-5. Travel: estimated 15%, as business requires.

The VP of Revenue Operations owns the infrastructure, cadence, and analytics that run the business. Scope spans three areas:

• Sales Operations
  • Own CRM and pipeline infrastructure across the full opportunity lifecycle.
  • Improve forecasting, commit rigor, and scenario modeling with a single source of truth.
  • Enforce pipeline coverage standards and stage discipline to protect forecast integrity.
  • Own GTM reporting across weekly cadence, MOR, QBR, and board-level forums.
  • Establish and enforce data governance, system controls, and sales process compliance.
  • Translate GTM strategy into programs, incentives, and executable sales plays.
• Business Operations
  • Own GTM planning, capacity modeling, and headcount strategy to align growth targets with resources for new and existing customer bases.
  • Own territory design across segment, geography, industry, and ICP to maximize coverage and productivity.
  • Drive quota setting, coverage modeling, and attainment distribution to ensure targets are fair, ambitious, and achievable.
  • Assess compensation design and plan economics to drive the right selling behaviors and outcomes.
  • Drive revenue data model and metric definitions across GTM and Finance.
  • Own S&M efficiency analysis, revenue bridge reporting, and board-level.
  • Own install-base operations, including ATR, GRR, NRR, and expansion analytics.
  • Assess, improve and uplift productivity and efficiency via our GTM technology stack across CRM, forecasting, reporting, and system integrations.
  • Explore, test, and operationalize AI-driven tools and workflows to improve forecasting accuracy, decision velocity, and GTM efficiency, while setting standards for responsible, scalable adoption across GTM teams.
• Operating Cadence and Leadership
  • Own weekly forecast and deal review cadence to surface risk early and drive critical action.
  • Mature the Monthly Operating Review (MOR) & Quarterly Business Review (QBR) rhythm across the revenue engine.
  • Provide clear, forward-looking visibility to the CRO on performance, risk, and required intervention.
  • Establish and run an operating rhythm that gives leadership control of the quarter early.
  • Build, lead, and develop a high-caliber Revenue Operations team with clear accountability and standards.
  • Partner closely with Finance, FP&A, and order-to-revenue operations to align planning, execution, and reporting.

Qualifications

• 12+ years in Revenue Operations, Sales Operations, or GTM Strategy, with a scaled B2B SaaS background.
• Proven ownership of forecasting, planning, territories, quotas, compensation, and executive reporting through a PE or public-company operating rhythm.
• Experience presenting to boards and driving the operating cadence behind a CRO.
• Deep command of SaaS metrics across ARR, ACV, GRR, NRR, pipeline coverage, and S&M efficiency.
• Expert-level fluency in CRM management and the modern GTM tech stack, with a track record of building systems that scale.
• Strong analytical judgment, executive communication, and the instincts of a builder who raises the bar for the teams around them.

Requirements

• This role is built for a seasoned Revenue Operations leader who has done this before, in a high-growth, multi-motion B2B SaaS business, ideally under private equity ownership.

Benefits

• Remote first and casual work environment.
• 401k with 3.5% company match and vested after 2 years.
• 20 PTO days – 1 birthday day off – 1 Volunteer day – 11 company holidays.
• Medical, dental, vision and other life/health insurance plans.
• Paid parental leave.
• Wellness reimbursement program.