[Hiring] VP, CX Technology @CNX

Role Description

Concentrix is seeking a commercially minded, client-facing leader to serve as Vice President, CET Practice within our Technical Products & Services organization. This role will lead the growth of our Customer Experience Technology (CET) practice, shaping market offerings, strengthening partner alignment, and helping position Concentrix as a trusted transformation partner for clients modernizing customer service, contact center, and broader CX capabilities.

• Work closely with sellers, go-to-market leaders, technology partners, and internal Centers of Excellence (COEs) to define, articulate, and sell differentiated offerings in the CX technology space.
• Requires a strong understanding of the CX market, platform ecosystems, and how enterprises deploy solutions such as Microsoft Dynamics, Google CX, NICE, Genesys, and Salesforce.
• Experience scaling technology-enabled businesses, with accountability for both growth and P&L performance.
• Must understand the growing impact of AI in the CX space and communicate Concentrix’s AI strategy, platform approach, and service offerings.

Qualifications

• 15–20+ years of progressive leadership in technology-enabled services, platform-led businesses, consulting, or digital transformation environments.
• Demonstrated success leading or scaling technology-enabled businesses with responsibility for growth, commercial outcomes, and P&L performance.
• Strong client-facing experience, including executive conversations, solution shaping, and support for strategic sales pursuits.
• Experience working cross-functionally with sellers, practices, COEs, alliance teams, and delivery organizations in matrixed environments.
• Track record of building market-relevant offerings and translating platform capabilities into client value propositions.

Requirements

• Strong understanding of the customer experience landscape, including contact center, CRM, workflow, automation, analytics, and digital engagement.
• Working knowledge of leading CX technology ecosystems, including Microsoft Dynamics 365, Google Customer Engagement Suite, NICE CXone, Genesys Cloud CX, and Salesforce Service Cloud.
• Solid understanding of AI use cases in CX, including self-service, agent assist, intelligent routing, summarization, quality monitoring, analytics, and workflow automation.
• Ability to connect technology platform capabilities to measurable business outcomes such as growth, efficiency, customer satisfaction, and experience transformation.

Benefits

• Base salary range of $210,000 - $250,000, plus incentives that align with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.

Company Description

This role offers a unique opportunity to shape and grow a strategic practice at the intersection of customer experience, technology, and AI. As Vice President, CET Practice, you will help define how Concentrix brings together platform partnerships, market-facing offerings, and client transformation priorities to drive growth in one of the most dynamic areas of enterprise technology.