[Hiring] Volunteer Support Officer @Mental Health Innovations
Volunteer Support Officer @Mental Health Innovations
All Others
Salary Β£32,000 per ann..
Remote Location
remote UK
Employment Type part-time
Posted 2d ago

[Hiring] Volunteer Support Officer @Mental Health Innovations

2d ago - Mental Health Innovations is hiring a remote Volunteer Support Officer. πŸ’Έ Salary: Β£32,000 per annum πŸ“Location: UK

Role Description

To provide first-line guidance and wellbeing support for MHI volunteers, fostering confidence, skills and a positive experience. Includes daily rota management and responding to volunteer queries.

Key Responsibilities

  • Manage the volunteer Shout and The Mix service rotas on a day-to-day basis through the week, ensuring appropriate support and coverage for the Shout and The Mix services.
  • Ensure that all volunteers sign up for shifts before volunteering, and following up with those who have not turned up for shifts.
  • Provide debrief, wellbeing and practical support to MHI volunteers during core working hours and occasional evenings, in line with the Volunteer Support Team rota.
  • Respond to escalations from Supervisors and to incoming queries from volunteers in a timely and compassionate manner.
  • Review conversations and activities undertaken by volunteers, providing constructive feedback to support learning and development and escalating to the Volunteer Support Manager where appropriate.
  • Support the Volunteer Support Manager to deliver initiatives to improve volunteer retention and reactivation/retraining across all programmes.
  • Act as a champion for volunteers within MHI and in the wider volunteer community.
  • Actively contribute to the development of volunteer support to ensure it remains relevant, effective, and of the highest quality.

Qualifications

  • Experience of working in a busy team environment, with the ability to manage competing priorities.
  • Experience providing support, guidance or supervision in a volunteer, community, helpline, or similar setting.
  • Strong interpersonal and communication skills, with the ability to build rapport and demonstrate empathy and compassion.
  • Experience of giving feedback constructively to support learning and development.
  • Ability to manage rotas, schedules, or other organisational systems, ensuring accuracy and attention to detail.
  • Confident in using IT systems and database/rota management software.
  • Ability to remain calm and professional when responding to queries, escalations, or challenging situations.
  • Strong commitment to safeguarding, wellbeing, and equity, diversity and inclusion.
  • Flexibility to work occasional evenings and outside normal office hours in line with the team rota.
  • Knowledge of volunteer management best practice.

Desirable Criteria

  • Experience of working or volunteering in the charity sector.
  • Experience providing wellbeing or debrief support to volunteers, staff, or peers.
  • Understanding of digital service delivery and online support platforms.

Requirements

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks.

Benefits

  • 25 days annual leave per year, plus public holidays.
  • Company electronic devices.
  • Enhanced salary sacrifice pension scheme.
  • Private health insurance after completion of probation.
  • Eligibility for a Blue Light discount card.
Before You Apply
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remote Be aware of the location restriction for this remote position: UK
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Volunteer Support Officer @Mental Health Innovations
All Others
Salary Β£32,000 per ann..
Remote Location
remote UK
Employment Type part-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: UK
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Sent Follow-Up βœ“
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Offer Accepted βœ“
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