[Hiring] Volunteer Engagement Lead @Action for Children

Role Description

As the Volunteer Engagement Lead, you will be responsible for the development and delivery of a strategic, inclusive volunteering offer that ensures all volunteers have a positive, rewarding experience and feel valued for their contribution.

• Lead and implement a national volunteer engagement strategy aligned to organisational goals.
• Champion a culture of inclusion, diversity and belonging across volunteering.
• Act as a subject matter expert and advisor on volunteer experience across the organisation.
• Build strong relationships with internal stakeholders and external partners.
• Enhance volunteer recruitment, development, retention and recognition.
• Oversee volunteer communications, policies, and processes.
• Use data and feedback to drive continuous improvement and impact reporting.
• Lead learning and development initiatives for volunteers and managers.
• Ensure delivery of our Investing in Volunteer Accreditation.
• Line manage and develop a Volunteer Engagement Advisor.

Qualifications

• Evidence of continuous professional development in volunteer and people management.
• Membership of the Association of Volunteer Managers and professional peer networks.
• Proven experience developing and delivering volunteering strategies, ideally within charity/not-for-profit.
• Strong stakeholder engagement and influencing skills at all levels.
• Passion for volunteering with the ability to champion and lead change.
• Experience building inclusive, high-performing cultures.
• Strong communication, leadership and organisational skills.
• Knowledge of relevant legislation (e.g. GDPR, volunteer-related employment law).
• Experience designing learning and development opportunities.

Benefits

• 29 days annual leave PLUS bank holidays pro rata, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discounts and Blue Light Card eligibility with 15,000 national retailer's discounts.

Company Description

Working here is more than a job. We are passionate about protecting and supporting children, young people, and families. All our departments work together to achieve the high standards of safeguarding that make a difference to children and to the workforce.

This is a unique opportunity to shape and lead a forward-thinking volunteering strategy that directly supports better outcomes for children and young people across the UK.