[Hiring] VoIP Network Support Technician @VIVANT CORP

Role Description

This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply.

We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting.

Your day to day life as a Support Engineer:

• Answer incoming client calls related to VoIP, internet, or WIFI issues
• Work tickets involving call quality, dropped calls, network drops, or routing problems
• Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
• Assist with PBX provisioning, phone registration, and softphone setup
• Prioritize outages (phones down, internet down, WiFi down)
• Document every step clearly and communicate status updates professionally
• Escalate advanced issues to senior telecom engineers when appropriate
• Maintain ticket SLAs with clear, fast response times

Qualifications

• A minimum of 2 years’ proven experience in VoIP or network support – this is essential
• Practical expertise with SIP, PBX systems, and SIP trunks
• Routers, switches, and WiFi troubleshooting
• Exceptional verbal and written communication skills, with an ability to build rapport and engage effectively in a remote environment
• A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success
• Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss
• In-depth knowledge of TCP/IP, DNS, DHCP, and NAT protocols
• Basic understanding of routing and switching concepts
• Experience using help desk ticketing systems
• Ability to communicate technical information clearly and simply to non-technical users
• Excellent written communication skills, including accurate note-taking and comprehensive documentation
• A customer-focused mindset with the ability to stay calm and professional under pressure

Requirements

• CompTIA Network+, CCNA, or VoIP-related certifications (Nice to Have)
• Experience in telecom, MSP, or VoIP carrier environment (Nice to Have)
• Experience with Poly, Grandstream, or cloud PBX platforms (Nice to Have)

Benefits

• Competitive Salary + Bonuses – The harder you work, the more you earn
• Career Growth – As the company expands, we want you to grow with us
• Leadership Opportunities – If you can build and manage a sales team, we’ll back you all the way

Schedule

• Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

Compensation

• Monthly Base Salary: $1,500 – $2,500 USD
• Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills
• Note: This range covers base pay only; all other benefits will be discussed during the offer stage

Join Vivant and take your career to the next level!