[Hiring] Voice Core Manager @GCI Communication Corp

Role Description

GCI's Voice Core Manager will oversee the comprehensive planning, standards development, and implementation of Voice Core projects. This role requires collaboration with cross-functional teams to sync on GCI’s long-term strategy, align the technology needed to satisfy those plans, and ensure the timely implementation of that technology for the wireline voice core. The Manager will assign and oversee Voice Core personnel on day-to-day functions as well as projects such as:

• Switch installations
• Hardware additions
• Lifecycle activities
• Database design implementation and documentation
• Network trunking and routing design
• Software updates/changes
• Ancillary applications and equipment

This role also requires oversight of network management activities including:

• Number database administration
• Call record billing
• 911 PSAP routing
• Supports cell intake for 911 PSAP destinations with IR-21 administration

Qualifications

• A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
• High School diploma or equivalent
• Bachelor’s degree in engineering, telecommunications, computer science, or related field
• Minimum of seven (7) years of progressively responsible experience in Telecommunications Engineering or related background with a focus on VoIP implementations and project management
• Including a minimum of two (2) years in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience

Requirements

• Master’s degree in relevant field (preferred)
• Telecommunications experience (preferred)
• Relevant telecom industry or job specific certifications (preferred)

Benefits

• This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed
• Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines
• Travel for business and training purposes may be required
• Work is primarily sedentary, requiring daily routine computer usage
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment
• Ability to accurately communicate information and ideas to others effectively
• Physical agility and effort sufficient to perform job duties safely and effectively
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary
• Must work well in a team environment and be able to work with a diverse group of people and customers
• Virtual workers must comply with remote work policies and agreements

Company Description

At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.

GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.