[Hiring] Virtual Technician @Hometown Pharmacy

Role Description

The Virtual Pharmacy Technician plays a vital role in supporting pharmacy operations by remotely and efficiently processing electronic prescriptions and managing workflow queues. This position helps ensure accuracy, timeliness, and consistency in prescription processing so in-store teams can focus on patient care and customer-facing services.

• Process electronic prescriptions efficiently as they are received in the pharmacy queue.
• Review and resolve rejected prescriptions in the Review Queue.
• Submit prescriptions dated for the current day in the Submit Queue.
• Identify and resolve negative margins, documenting actions in the prescription memo.
• Contact clinics to obtain patient weights for pediatric prescriptions and document appropriately.
• Prioritize prescriptions appropriately, ensuring urgent medications (e.g., antibiotics) are handled promptly.
• Communicate NDC changes clearly via chat.
• Use Hangouts for routine communication; utilize calls, faxing, or printed memos for higher-priority or detailed information.
• Review and maintain accurate drug records as part of daily workflow.
• Conduct insurance eligibility searches and review ForwardHealth Portage when coverage is unclear.
• Document patient updates, including address changes and allergy information, with date notation.
• Review patient profiles, manage autofill status, and discontinue outdated strengths or therapies.
• Ensure assigned queues are fully addressed prior to signing off each day.
• Resolve all errors or issues communicated by store teams related to assigned prescriptions.
• Fax prescribers regarding prescription issues, including prior authorizations and Medicare documentation.
• Support ongoing inventory and drug file maintenance.
• Submit tickets for dispensing software issues as needed.
• Provide excellent customer service and professional support to store teams.

Qualifications

• High school diploma or GED (required)
• 3–5 years of pharmacy experience or formal pharmacy technician training
• 6–12 months of experience within Hometown Pharmacies (preferred)
• 2 years of business, management, or leadership experience (preferred)
• Advanced understanding of pharmacy billing and insurance processes
• Knowledge of PDMP requirements
• Experience with negative margin resolution
• Bin and inventory management skills
• Experience processing e-scripts and refills in a queue-based workflow
• Ability to communicate effectively with clinics to obtain necessary prescription information
• Highly organized with strong attention to detail
• Able to independently prioritize workload throughout the day
• Service-oriented mindset with a commitment to supporting store teams
• Clear, professional communicator
• Proactive problem solver
• Demonstrates empathy, compassion, and collaboration in daily interactions
• Works effectively as a partner to pharmacy locations

Requirements

• Ability to sit and/or stand for the duration of the shift
• Ability to work at a computer for up to 8 hours per day
• Ability to lift and carry up to 20 pounds

Benefits

• Provided Equipment & Resources: Computer, Pharmacy software programs, Basic office supplies, Telephone
• Supportive, friendly, and knowledgeable work environment

Professional Expectations

• Maintain and actively practice ethical business standards and compliance with pharmacy laws
• Adhere to all Hometown Pharmacy Employee Standards of Conduct
• Safeguard confidential information, including patient medical records and employment data
• Successfully complete all required training and continuing education provided by Hometown Pharmacies