[Hiring] Virtual Subrogation Team Manager @Afni, Inc.

Role Description

The Subrogation Team Manager - Auto is responsible for leading a team of specialists by developing, motivating, mentoring, guiding, and supporting the team's activities to ensure a quality work product, client satisfaction and exceptional recovery results.

*This is a remote work opportunity.*

Responsibilities

• Supervisory responsibilities include overseeing a team of Specialists, preparation of scorecards, work inventory audits, enforcement of department/company policies on attendance, disciplinary procedures, hiring, recognition, as well as the advanced training and skill development of Specialists (includes annual performance appraisal process).
• Handles escalated calls/situations, promptly responds to inquiries from staff to ensure maximum departmental performance and client satisfaction.
• Mentor team of specialists, answering daily emails and questions from the floor.

Qualifications

• Auto insurance experience strongly preferred.
• Subrogation leadership experience in auto or property preferred.
• Previous supervisory experience strongly preferred.
• Associate degree preferred.
• Adjuster license preferred.
• Proficiency with Microsoft office applications and windows systems are preferred.

Requirements

• Five years of relevant Subrogation and/or Insurance experience is required.
• Ability to motivate and drive maximum department collections and develop new and improved techniques to ensure achievement of Afni and client goals.
• Excellent verbal, written and organizational skills are required.

Company Description