[Hiring] Virtual Program Coordinator @Adolescent Wellness Academy

Role Description

Adolescent Wellness Academy (AWA) is hiring a Bilingual Virtual Program Coordinator to support the daily operations of our adolescent virtual mental health program. You'll coordinate intakes, support clinical teams, assist with virtual groups, and manage program administration for teens ages 13–17 and their families. This is a non-clinical, client-facing role requiring strong organization, communication, and behavioral health experience.

• Intake & Admissions:
  • Coordinate paperwork, scheduling, assessments, and family onboarding.
• Program Administration:
  • Maintain attendance, census, schedules, client records, and documentation.
• Virtual Group Support:
  • Assist with Zoom groups, transitions, participation, and technical troubleshooting.
• Clinical Team Support:
  • Coordinate psychiatric appointments, IEP meetings, clinical schedules, and assigned administrative tasks.
• Family Communication:
  • Provide bilingual updates, reminders, and administrative support.
• Documentation & Check-Ins:
  • Complete timely records, assigned wellness check-ins, and program follow-ups.
• Safety & Escalation:
  • Identify concerns and promptly communicate with clinical leadership.

Qualifications

• Fluent English and Spanish (written and verbal).
• Experience working in behavioral health or mental health services.
• Previous remote work experience in a professional setting.
• Strong intake coordination, scheduling, documentation, and administrative skills.
• Proficiency with Zoom, Microsoft Office, electronic records, and virtual communication tools.
• Ability to work independently, multitask, and maintain confidentiality.
• Availability Monday–Friday, 2:00 PM–7:00 PM ET.

Requirements

• Experience supporting adolescent PHP/IOP programs.
• Background in virtual behavioral health, admissions, or clinical administration.
• Experience coordinating care with therapists, families, and psychiatric providers.

Benefits

• Opportunity to play an important role in keeping our virtual program organized, accessible, and supportive for every family we serve.