[Hiring] Virtual Front Desk Assistant @Assist World

Role Description

A well-established medical/aesthetic practice in Los Angeles, California, is hiring a part-time, remote Virtual Assistant to own front desk operations. This role involves:

• Confirming appointments
• Responding to patient text messages
• Keeping the schedule running smoothly across multiple providers

This is a female-only role due to the predominantly female patient base discussing personal medical matters, as patients have indicated they are more comfortable communicating with a woman.

The role is 10 hours per week, split across two shifts per working day (roughly 1–1.5 hours in the morning and 1 hour at the end of the business day) to confirm the next day's appointments. Hours are flexible and will be refined with the selected candidate. All work is done remotely, in Pacific Time.

Qualifications

• Female candidate — required, given the practice's patient base and the sensitive, personal nature of conversations.
• Strong, clear English communication skills, both written and any verbal interaction.
• Experience with Dr. Chrono and Ring Central preferred; willingness and ability to learn quickly is required if not already familiar.
• Comfortable working independently and staying responsive during assigned shift windows — this is a texting-first, fast-response role.
• Reliable and consistent; this is a small, family-run practice where front desk coverage directly affects the business.
• Prior experience in a medical, aesthetic, or wellness front-desk/scheduling role is a strong plus.
• Based in South Africa or the Philippines preferred.

Requirements

• Confirm the following day's appointments by text via Ring Central.
• Respond to incoming patient text messages promptly throughout assigned shifts.
• Schedule and manage bookings in Dr. Chrono across multiple providers.
• Ask new/incoming patients what service they're booking and route them to the right provider.
• Collect insurance card details and date of birth/ID from new patients for eligibility verification.
• Handle day-of scheduling requests by checking availability in Dr. Chrono.
• Flag anything unclear or any patient who needs owner attention.
• Once ramped up, proactively reach out to existing patients to encourage booking new appointments.

Benefits

• $350 - $400 a month
• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM

Logistics

• Schedule: Part-time, 10 hours/week, split shifts (~morning + end of day) on Wednesday, Thursday, Saturday, and Sunday, aligned to Pacific Time.