[Hiring] Virtual Counseling Coordinator @Crossroads Treatment Centers

Role Description

• Manage multiple priorities in a fast-paced environment, balancing scheduling, patient communication, and group session coordination.
• Coordinate and oversee real-time execution of virtual group therapy sessions.
• Monitor and manage Zoom rooms to ensure patients are attending the correct sessions.
• Conduct proactive, targeted outreach to patients via phone, text, and other communication channels.
• Reduce no-show rates by reinforcing appointment adherence and engagement.
• Identify patients who miss scheduled sessions and follow up to re-engage them in treatment.
• Ensure treatment plans are created and aligned with scheduled services.
• Support continuity of care through consistent patient follow-up and communication.
• Assist PAC leadership with administrative tasks and special projects as needed.
• Work with centers to ensure availability for group therapy sessions.
• Delivery of virtual sessions links.
• Demonstrate exemplary patient service.
• Assist with other duties as directed.
• Handle after-hours chat and direct feedback inquiries.
• Work independently with no immediate supervisor or team lead support.

Qualifications

• Proven experience in working directly with patients with SUD.
• Previous healthcare, medical back-office experience, or customer service experience required.
• Compassion and desire to help people.
• Excellent Customer Service skills required.
• Excellent written and verbal communication skills required.
• High School Diploma/GED.
• Must be able to prioritize and multi-task.
• Able to sit for long periods of time.
• Virtual platform knowledge including Doxy.me and Zoom.

Schedule

• Monday-Friday; 8:00am-5:00pm (flexibility is a must).

Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Community events that promote belonging and education, including but not limited to community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives every day!

Benefits Package

• Medical, Dental, and Vision Insurance.
• PTO.
• Variety of 401K options including a match program with no vesting period.
• Annual Continuing Education Allowance (in related field).
• Life Insurance.
• Short/Long Term Disability.
• Paid maternity/paternity leave.
• Mental Health day.
• Calm subscription for all employees.