[Hiring] Virtual Coordinator @Dis-Chem

Role Description

Dis-Chem Pharmacies in Parow Centre has an opportunity available for a Virtual Coordinator to join the team. The main purpose of this role will be to maintain, monitor and coordinate all virtual orders within the store and ensure that it’s effectively managed and collected or delivered within SLA. Ensure all role players in the process deliver against SLA requirements and approved processes to maximise customer satisfaction.

• Ensure that all virtual orders (collection or delivery) within online, front shop and dispensary are processed in time.
• Finalise waybill and dispatching of all delivery orders for the store to ensure we remain within SLA.
• Keep accurate record of all process documentation and reporting.
• Identify opportunities to streamline in-store operations in terms of the fulfilment and dispatch of virtual orders in store within the various departments.
• Stay up to date with all email, delivery and system related queries in store and act accordingly.
• Report any system issues as per Dis-Chem standard operating procedures.
• Ensure each order is correctly picked and packed to avoid any customer discrepancies.
• Ensure customer orders are ready for collection before the customer visits the store to collect their goods or receive their delivery.
• Execute all purchases based on standard and consistent Dis-Chem operating procedures.
• Maintain operational standards and develop plans to improve these standards within the department and get management approval before implementation.
• Resolve any customer queries in the fastest most appropriate way possible.
• Inform management of any unresolved customer matters as soon as possible to enhance customer satisfaction.
• Constantly and actively strive to improve productivity of the department within the virtual order process and store to effectively achieve customer SLA.
• Give management regular and up to date feedback regarding the virtual order process, order fulfilment rates and SLA adherence.
• Implement all new operations as communicated through by either Store or Head Office management.
• Housekeeping must be in accordance to Dis-Chem standards. Make sure that your workstation is always clean and tidy.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Qualifications

• Grade 12 / Matric
• Minimum of 1-2 years’ experience in a retail environment.
• Diploma in Retail Business Management or relevant (Advantage).
• Previous experience in eCommerce (Advantage).

Requirements

• South African Citizen
• MIE, clear criminal and credit
• Be able and willing to work according to retail schedules
• Driver’s license and own reliable transport

Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Company Description

Since our founding in 1978, Dis-Chem has grown into South Africa’s leading health-and-wellness retail chain — with over 20,000 employees across our stores and head office. Today, with over 300 stores across South Africa, Botswana and Namibia, Dis-Chem is the heartbeat of health, wellness and everyday value.

• When you join our Retail team, you become part of a culture that blends service excellence, everyday value (our Everyday Low Price strategy) and expert support in beauty, health, sport nutrition and wellness.
• You’ll work in a store environment known for high foot-traffic, brand trust, and strong retailer reputation.
• We emphasise growth: training, development, identifying you for future leadership roles.
• A job where you directly impact people’s wellbeing and shopping experience, not just selling stuff.
• A solid brand behind you, with a large footprint nationally, meaning real opportunities across stores.
• Training and career-pathing: entry level to senior retail/operations roles.
• Discounts and benefits: as a retail employer focused on health/wellness you’ll get priority customer pricing.
• For those who step up: possibility of moving into supervisory, store-management or even broader operations roles.