[Hiring] Virtual Chief Information Officer @Effortless Office

Role Description

The Virtual Chief Information Officer (vCIO) is considered an executive partner and trusted business advisor for a portfolio of clients. This role combines business strategy, financial awareness, and technical understanding to ensure clients receive maximum value from their technology investments. The vCIO is critical in helping clients mitigate risk and increase productivity. The vCIO builds deep knowledge of each client’s operations, workflows, budgets, and long-term goals, enabling proactive and impactful technology consulting. The vCIO also works closely with our internal teams to make sure the client is aligned to business standards through Technology Business Reviews and improvement projects.

• Location: Remote
• Travel: Occasional travel to client sites (U.S. travel only)
• Salary: $90,000 - $110,000 annually
• Bonus: This position is bonus eligible

Responsibilities

• Client Expertise and Strategic Planning
  • Obtain and maintain deep knowledge of the client’s business, workflows, and priorities.
  • Conduct ongoing discovery of the client’s business model, organizational structure, goals, and challenges.
  • Collaborate with clients to map out current vs. desired-state workflows.
  • Analyze client business processes and identify areas for improvement through technology.
  • Design and maintain a short-term and long-term strategic roadmap profile for each client.
  • Assist with onboarding new clients and perform 90-day reviews to ensure successful and correct implementation of services purchased.
  • Lead regular strategic review meetings with clients to revisit goals, review IT performance, and refine plans.
  • Design and present technology proposals including generating quotes.
  • Develop remediation strategies and process improvements to prevent recurring issues/incidents.
• Risk and Compliance Oversight
  • Work with the Technical Alignment Manager to identify misalignments with EO and industry standards.
  • Assists with security policies, compliance frameworks (HIPAA, SOC 2, PCI), and business continuity planning.
  • Guides cybersecurity strategy (e.g., backup, MFA, endpoint protection).
• Change Management & User Adoption
  • Help clients prepare for change by communicating business impact and training needs for IT changes.
  • Support successful adoption of new technologies by aligning implementation with workflow needs.
  • Provide business-level insight to support training, communication, and engagement plans.
• Relationship Development and Client Satisfaction
  • Build and nurture strong, collaborative, long-term relationships with clients and end users.
  • In conjunction with the Service Delivery Manager, attend regular meetings and conduct monthly “soft-check-ins" to ensure client satisfaction.
  • Communicate with key stakeholders to address and resolve concerns related to client/contract/service risks.
  • Work with the SDM to facilitate and follow up on CSAT and NPS surveys.
• Renewal Management
  • Proactively managing license, contract, and subscription renewals to ensure continuity and client/partner satisfaction, often involving an understanding of the technical implications of these renewals and ensuring cost-effectiveness for the client.
• CRM and Reporting
  • Maintain accurate account records and pipeline data using CRM tools.
  • Track and report on key account activities, forecasts, and feedback.

Qualifications

• MUST have experience as a Solutions Engineer
• 10+ years of experience in IT including 5+ years of leadership and client-facing roles.
• A bachelor’s degree in Business or related field.
• Prior experience working with Managed Service Providers and B2B account management.
• Vast understanding and experience of business operations and finance.
• Vast knowledge of various IT products and solutions.
• Experience working with regulatory frameworks and governing bodies (HIPAA, SOC, etc.).
• Demonstrated ability to provide both strategic direction and operational support to clients and team members.
• Strong organizational and technical problem-solving skills. Experience prioritizing multiple responsibilities in a fast-paced environment.
• Strong communication (written and verbal) and interpersonal skills.
• Dedicated to customer service and satisfaction.

Benefits

• Health, dental, and vision insurance
• 401K + employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Training and certification support