[Hiring] Virtual Care Center Assistant Manager @Planned Parenthood of the Rocky Mountains

Role Description

At PPRM, we all work in abortion care. This role supports abortion care through direct clinical triage, patient education, and follow-up, ensuring timely and empathetic support to those navigating abortion services.

Qualifications

• High School graduate (or equivalent)
• Must have previous experience working in reproductive health, abortion care, gender-affirming care or family planning, or management/coaching and leading teams
• Excellent communication skills, that considers providing excellent customer service as at the core of your day-to-day tasks
• Experience providing empathetic, patient-centered care
• Experience in multitasking, project management, meeting deadlines, and prioritizing work independently with little supervision
• Experience in delivering sensitive information and education while reducing stigma
• Bilingual (English/Spanish) preferred

Requirements

• Direct management of team, including hiring, onboarding, supporting, training, coaching, and evaluating all members of the VMR team
• Set clear expectations, provide timely feedback, and document all coaching and corrective action
• Review and approve time off requests and assist in building staff schedules
• Monitor all VMR tasks within compliance time frames
• Create and review materials, documents, and tools for staff training
• Manage staff efficiency and productivity, identifying areas for improvement
• Review available productivity, quality, workload, and workflow data; identify trends or outliers
• Provide direct operational coverage when necessary for business continuity
• Contribute to the culture of the team, supporting the VCC Manager of Telehealth and Director of the VCC
• Support workforce planning by identifying vacancies, schedule gaps, onboarding needs, and cross-training opportunities
• Support implementation of new services, workflow changes, technology, and staffing models
• Maintain timely communication with staff and leaders; document decisions and action items

Benefits

• Medical/Vision/Dental, with extended mental health coverage
• Accrued PTO and Sick Time
• 401k/Safe Harbor Contributions (PPRM contributes up to 3% of your pay to your 401k after 1 year of service)
• Employee Loan Program
• Employee Assistance Program and WorkLife Partnership
• Paid Family Leave/Paid Parental Leave
• MORE!

Salary Range

$27.87 - $35.31/hour. Although our full pay range is included above, the budgeted hiring range for new hires is $27.89 - $31.59/hour and based on related professional experience.

Schedule

37.5 hours/week; Ideal candidates are able to work a flexible schedule to include weekdays, evening, weekends, and holidays as needed.

• Monday & Wednesday: 9am - 5pm
• Tuesday & Thursday: 11am - 7pm
• Friday: 9:30am - 5:30pm
• Saturday: 8am - 4pm

COVID-19 Protocol

Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center/Patient or Community Facing Employees must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire.

Flu Protocol

All employees working directly with patients, the community, or working in a health center will be required to have the flu shot or wear a mask during patient/community contact or while in the health center from November 1 – April 30 each year (Flu Season). Proof must be uploaded upon hire.

Background Check Required

Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment.