[Hiring] Virtual Auto Appraisal Claims Negotiator @Snapsheet

Role Description

We are not looking for candidates who can write basic auto collision estimates. We are looking for analytical reviewers who can research and support a technical position through negotiations and informed decision making. As a Virtual Claims Negotiator at Snapsheet, you are a technical expert with high-level problem-solving skills who thrives on executing tactical, high-volume work.

We look for reviewers who are motivated within a high-volume production environment, but never at the expense of accuracy. You must ensure that repair plans are consistent with the reported facts of loss. We expect you to take ownership of the claim by identifying discrepancies and elevating questionable damages to leadership or the carrier for further review.

Responsibilities

• Technical Negotiation: Pick up the phone and negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines while maintaining professional rapport.
• High-Volume Execution: Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Technical Defense: Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos, supporting your repair decisions with data and logic.
• Process Adherence & Professionalism:
  • Documentation Excellence: Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
  • Adaptability: Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
  • Professional Conduct: Effectively represent Snapsheet and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Qualifications

• 3–6 years of auto physical damage claims handling experience preferred.
• Minimum of 2 years of experience writing auto property claims.
• Deep understanding of DRP (Direct Repair Program) workflows.
• History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
• History of successfully managing 6-10 field estimates per day.
• Proven history of personal ownership over $100k+ in monthly individual sales.
• Extensive working experience in CCC One is required.
• Experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa) is preferred.

Requirements

• You're an individual contributor who thrives doing the work.
• You have a focused background in auto material/property damage.
• You're energized by high-volume production and have a proven track record to match.
• You want to actively engage in the negotiation process.
• You're comfortable and confident in technology-heavy workflows and the self-direction that remote work requires.

Benefits

• Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• Voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
• 401(k) with a 4% company match.
• Employee Assistance Program (EAP) with 6 sessions per life incident.
• Flexible PTO and 7.5 company-observed holidays.
• Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities.
• Rapid advancement path with quarterly opportunities for promotion.
• Structured bonus program for claims negotiators who exceed daily production requirements.
• 1-on-1 management and goal-setting sessions.

Additional Information

• Candidates may be required to complete a CCC technical proficiency assessment.
• Prior to your start date, you must hold a valid state insurance appraisal license or complete an online licensing class (paid for by Snapsheet).
• This role is remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, MA, OR, IL, HI, UT, or AK.
• To ensure a fair and efficient hiring process, we kindly ask candidates to apply no more than once every six months.