[Hiring] Virtual Assistant @HireLATAM

Role Description

Our Client is seeking a detail-obsessed, process-driven Yardi Onboarding Assistant to own the systematic entry and verification of properties, tenants, commercial leases, and property owners into Yardi Breeze Premier. Recognizing that executive accounting, financial reporting, and owner distributions depend entirely on data accuracy, this professional functions as a crucial back-office anchor—adept at abstracting complex commercial leases, setting up billing schedules, tracking compliance, and maintaining strict quality control across property management transitions.

Key Responsibilities

• Property, Tenant & Owner System Setups:
  • Configures and builds new property, unit mix, square footage, amenity, and ownership entity profiles within Yardi Breeze Premier.
  • Executes end-to-end tenant onboarding workflows, including setting up contact records, logging lease documentation, verifying Certificates of Insurance (COI tracking), and enrolling clients into online payment portals.
  • Onboards property owners by capturing legal entities, management agreement terms, reporting preferences, and bank/ACH details for monthly financial distributions.
• Commercial Lease Abstraction & Financial Configuration:
  • Abstracts complex commercial leases to record essential terms, rent step-up schedules, escalations, security deposits, critical renewal dates, and CAM/NNN reimbursement frameworks.
  • Configures automated recurring charge schedules, late fee logic, and custom billing rules per individual lease agreement.
  • Conducts thorough rent roll audits against original source leases following every property onboarding event to immediately flag and correct financial discrepancies.
• Workflow Maintenance & Process Documentation:
  • Manages ongoing move-in and move-out workflows, maintaining real-time accuracy for all active tenant statuses inside the system.
  • Archives and organizes critical digital documentation, including executed leases, amendments, COIs, W-9s, and vendor records.
  • Updates standard operating procedures (SOPs) and onboarding checklists while supporting client communications during transitions (welcome packages, payment portal guides, notice campaigns).

Qualifications

• Required Qualifications:
  • Yardi Software Mastery: 2+ years of hands-on experience utilizing Yardi platforms—with Yardi Breeze or Breeze Premier strongly preferred (Yardi Voyager experience considered if quick adaptation can be demonstrated).
  • Lease Abstraction Skills: Demonstrated capability to read, analyze, and abstract commercial leases, with practical exposure to CAM/NNN structures and escalation clauses.
  • Transition Experience: Proven track record onboarding properties, leases, or tenants into Yardi during management transitions or portfolio acquisitions.
  • Attention to Detail: Extreme precision and quality control instincts—catching subtle dollar-figure, escalation, or date discrepancies before they impact the live rent roll.
  • Language & Communication: Excellent written English communication skills suited for professional email interaction with tenants, property managers, and owners.
  • Infrastructure: Reliable internet connection, a quiet workspace, and working hour availability that overlaps U.S. Mountain Time (MT) business hours by at least 4 hours daily.
• Preferred Qualifications:
  • Problem Solving: Strong critical thinking skills to resolve maintenance and tenant disputes efficiently.
  • Accountability: Ability to manage a consistent workload and meet KPIs tied to portfolio performance.
  • Responsiveness: Commitment to the weekend on-call requirement for emergency situations.

Benefits

• Path to Full-Time: Flexible part-time starting structure (~20 hrs/week) with a clear trajectory toward full-time engagement for top performers.
• Ownership & Impact: High level of autonomy to shape foundational onboarding systems for an expanding commercial portfolio.
• Systemed Back-Office Culture: Work within a modern, structured, and technology-driven environment alongside experienced commercial property managers.
• 100% Remote Infrastructure: Reliable hours executed remotely alongside a high-growth U.S. commercial real estate management firm.