[Hiring] Vice President, Technology Operations @Tebra

Role Description

We are looking for a seasoned technology operations leader with direct experience with data, data operations, hosting infrastructure, both public and private cloud, development operations as well as cyber-security; to work with a top-notch team in an exciting, innovative and dynamic environment.

• Lead adoption and usage of advanced AI technologies across the operations organization to improve overall internal efficiency, getting more done to accelerate product and business outcomes.
• Stay on top of leading technology operational trends and AI advancements, identifying the best, creative solutions to incorporate to drive efficiency and greater throughput.
• Provide leadership, vision and strategy driving automation, stability, and availability of our technology infrastructure leveraging cloud and on-premise technologies to support business agility and maximize efficiencies.
• Drive innovation across security, data privacy, data and development operations and infrastructure.
• Define the technology operations strategy and roadmap to support current and future business needs for scalability, growth capacity, and quality of service (performance, reliability, and business continuity).
• Define requirements for new technology implementations and clearly communicate them to key business stakeholders.
• Partner with senior leaders across the business to realize measurable outcomes aligned with business expectations.
• Drive the execution of security, data, infrastructure and technology operations initiatives and projects to achieve the expected scalability, performance, and availability targets.
• Assess and communicate risks associated with technology-related investments and purchases.
• Support business growth initiatives by aligning the technology operations vision with the business strategy.
• Develop business case justifications and cost/benefit analyses for technology operations spending and initiatives.
• Develop and implement the people, process and technologies, necessary for meeting current and future customer demands.
• Define, maintain, and present metrics to the executive and leadership team on a regular basis such as overall security, data, and infrastructure health, any risk areas, productivity stats, and overall health of technology operations.
• Define, measure, and improve technology standards across the organization to establish a technology-enabled competitive edge.
• Provide reliable due diligence and technical assessments of potential acquisitions.

Qualifications

• Bachelor's degree or higher in the field of computer science, information systems, or engineering.
• 15 years of experience managing technology operations in the fields of development operations, data, infrastructure, and cybersecurity.
• Extensive knowledge and direct experience with AI tools and methodologies on how to apply them to improve operational efficiency.
• Strong technical background in an environment with a heterogeneous mix of on-premise, hosted, and cloud hardware and software.
• Experience with leading operational technologies for deployment, maintenance, and monitoring of large scale SaaS platforms.
• Experience with hosting operations and leading cloud migrations with AWS, Azure, and GCP.
• Manage vendor relationships and negotiate contracts bringing the best solutions to Tebra while optimizing expense costs.
• Strong executive communication skills with the ability to clearly communicate technical details and strategy to non-technical leadership.
• Demonstrated success leading modernization and transformation initiatives across data and infrastructure environments.
• Strong knowledge of cybersecurity methodologies and practices to stay ahead of growing security threats.
• Demonstrated success in leading large, diverse global teams.
• Effective people leader who attracts and retains strong talent.
• Expert knowledge of technology environments, including networks, operating systems, databases, application and web servers.
• Technical experience with systems networking, databases, infrastructure, and user support.
• Experience defining standardized operating procedures and services across various operational disciplines.
• Experience in strategic technology planning, execution, and policy development.
• Experience with business processes, management, and budgeting.
• Strong understanding of project management principles.
• Proven experience in planning, organization, and development.
• Demonstrated ability to apply technology solutions to business problems.
• Experience with acquisition due diligence and integrations.

Requirements

• Zone 1 (National Average): $282,000 — $322,000 USD.

Benefits

• In addition to our healthcare benefits, we also offer amazing perks such as discounts through Dell for work from home basics.
• Resources to help you keep your mind and body healthy, including Gympass for workouts and Telus Employee Assistance Program for mental health resources.
• In Costa Rica, wellness and childcare subsidies, and a University/Education discount are available.

Company Description

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose.

• Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
• Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
• Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
• Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
• Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.