[Hiring] Vice President Technical Services @Black Duck Software

Role Description

Black Duck is building a unified Technical Services organization — bringing together our Integrated Services and Technical Account Management capabilities under a single, end-to-end delivery motion. This is a high-impact, newly created VP role chartered to lead that transformation.

The VP, Technical Services will own the full post-sale technical journey: from onboarding and implementation through adoption, value realization, and ongoing advisory engagement. In addition to customer outcomes, this leader holds direct accountability for services monetization and margin contribution — making this both a customer-facing and a commercially driven role.

Reporting to the Chief Customer Officer, the VP will serve as a key executive voice for services strategy, build a world-class global team, and ensure Black Duck customers achieve measurable, sustained value from their AppSec investments.

Qualifications

• 12+ years in professional services, technical services, or customer delivery, with at least 5 years in a senior leadership role (Director or above) managing global teams.
• Demonstrated success building or transforming a technical services or professional services organization — including integration of previously separate delivery and advisory functions.
• Meaningful experience in Application Security, Cybersecurity, DevSecOps, or enterprise SaaS — with a working understanding of AppSec tooling (SCA, SAST, DAST, vulnerability management) and developer ecosystems (CI/CD, cloud platforms, API integration).
• Proven track record of owning a services P&L, including revenue and margin accountability, services packaging, and attach-rate growth.
• Experience leading Technical Account Management or post-sale technical advisory functions at scale, with a clear philosophy on how technical engagement drives retention and expansion.
• Strong executive presence with the ability to engage confidently with C-level stakeholders, present to boards and investors, and represent the company at customer and industry forums.
• Data-driven leadership style: comfortable defining metrics frameworks, operating cadences, and performance dashboards for a complex, multi-functional team.

Requirements

• Experience in an AppSec or developer security platform company, or adjacent enterprise security/DevOps SaaS business.
• Prior experience managing a globally distributed services team across North America, EMEA, and APJ.
• Familiarity with services automation, digital delivery models, and AI-augmented customer engagement programs.
• Relevant professional certifications (CISSP, CISM, PMP, ITIL, or equivalent).
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field; MBA or advanced degree preferred.

Company Description

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.