[Hiring] Vice President, Revenue Operations @Experian

Role Description

The Vice President of Revenue Operations owns the end-to-end commercial operations and systems infrastructure that underpins revenue execution for our Employer Services business unit. Reporting to the Senior Vice President of Sales, this role is best understood as a commercial systems and operational transformation leader, sitting at the intersection of Sales, Operations, Finance, and Technology. This role will manage a team that works across deal desk, commercial revenue operations, salesforce/CRM, billing care, and order management.

What You Own

• Commercial Systems & Data Foundation
  • Own the end-to-end Salesforce platform (Sales Cloud and Service Cloud) as the business’s core commercial system.
  • Lead the Salesforce organization (via a direct SFDC leader), ensuring strong platform governance, delivery, and adoption.
  • Own the strategy, prioritization, and roadmap for Salesforce and the broader revenue technology ecosystem (CPQ, CLM, billing integrations).
  • Establish Salesforce as the single source of truth for customer, pipeline, service, and revenue data.
  • Drive data integrity, standardization, and operational discipline across all revenue workflows.
  • Stabilize, simplify, and integrate core commercial systems in partnership with Technology and Transformation teams.
• Quote-to-Revenue Execution
  • Own and standardize end-to-end quote-to-revenue processes globally.
  • Govern Deal Desk, pricing, discounting, and approval frameworks.
  • Establish clear SLAs, process ownership, and execution accountability across regions.
  • Drive improvements in cycle time, process efficiency, and execution consistency.
• Pipeline & Forecasting Governance
  • Own forecasting methodology, pipeline standards, and inspection cadence.
  • Establish a single, trusted forecasting model used by both Sales and Finance.
  • Drive pipeline health, deal progression, and risk visibility across all segments.
• Revenue Integrity (with Finance)
  • Own operational alignment across pipeline, billing, and revenue realization.
  • Ensure rigor across pricing, discounting, billing accuracy, and collections handoffs.
  • Work closely with Finance and Global Financial Services (GFS) to minimize revenue leakage and ensure compliance.
  • Bring structure and visibility to revenue workflows spanning contract → invoice → cash.
• Transformation Execution
  • Lead global standardization across systems and commercial processes.
  • Drive change management, adoption, and operating discipline across a matrixed organization.
  • Prioritize and execute against high-impact improvements quickly, even in imperfect conditions.
  • Lead modernization & automation around forecasting, pipeline management, and the GTM technology stack.

Who you Collaborate With

• Sales Leadership: Pipeline execution, forecasting inputs, performance management.
• Finance & Revenue Accounting: Revenue recognition, financial alignment, audit readiness.
• Global Financial Services (GFS): Invoicing, AR, and collections execution.
• Global Business Transformation (GBT): System modernization and enterprise initiatives.
• Sales Strategy & Enablement: Tool adoption, sales programs, and methodology.

Qualifications

• 15+ years in Revenue Operations, Commercial Operations, or Sales Technology leadership.
• Proven track record of leading transformation in complex, global organizations.
• Deep, hands-on expertise in:
  • Salesforce (Sales Cloud and Service Cloud).
  • CPQ and CLM systems.
  • Billing operations, contracts, and revenue workflows.
• Strong financial acumen with close partnership to Finance and Revenue Accounting.
• Demonstrated ability to define strategy and drive execution.
• Experience leading global, cross-functional teams in matrixed environments.

Success in the First 12 Months

• Establish a trusted, unified forecasting model adopted by Sales and Finance.
• Stabilize and standardize quote-to-revenue processes end to end so automation can happen.
• Deliver measurable improvements in pipeline conversion, deal velocity, and forecast reliability.
• Drive significant gains in data quality, system adoption, and process consistency.
• Improved KPIs such as Data Trust score, Pipeline Hygiene Score, Forecast Accuracy, Quote-to-Cash System Creation, among others.

Benefits

• Comprehensive executive level total rewards package.
• Flexible time off including unlimited vacation, volunteer time off, and 12 paid holidays.
• Core benefits including medical, dental, vision, and matching 401K.
• Explore all our exciting benefits here: Experian Benefits .