[Hiring] Vice President, Professional Services @Transit Technologies

Role Description

Transit Technologies is seeking an exceptional Vice President of Managed & Professional Services to lead one of the most important enterprise initiatives underway across our portfolio. Reporting directly to the Chief Operating Officer, this executive will unify Managed Services and Professional Services across multiple operating companies, creating a scalable delivery organization that accelerates growth, improves client outcomes, expands margins, and establishes the operational foundation for the company's next phase of growth.

This role combines strategy, operational leadership, organizational transformation, AI innovation, revenue ownership, and executive influence. The successful candidate will be a builder, operator, and change agent who thrives in fast-moving environments and is energized by creating lasting impact.

What You'll Own

• Enterprise Services Strategy & Growth
  • Define and execute a unified Managed and Professional Services strategy across the Transit Technologies portfolio.
  • Own services revenue growth, profitability, utilization, and operational performance.
  • Develop scalable service offerings, packaging strategies, and pricing models that increase customer value and recurring revenue.
  • Partner with Sales, Product, and Customer Success leaders to position services as a strategic growth engine and competitive differentiator.
  • Build and manage a predictable services revenue pipeline while providing executive-level reporting and insights.
• Organizational Transformation & HoldCo Integration
  • Lead the evolution from legacy operating company structures into a unified enterprise services organization.
  • Drive adoption of common standards, governance, delivery methodologies, and operational processes across the portfolio.
  • Align leaders and teams around a shared operating vision while preserving the agility required to serve diverse markets.
  • Establish governance frameworks that provide visibility into delivery performance, resource capacity, customer outcomes, and operational risk.
• Managed Services Leadership
  • Oversee Managed Services delivery, including SLA performance, customer health monitoring, escalation management, and operational excellence.
  • Standardize delivery processes, reporting, staffing models, tooling, and service governance.
  • Improve utilization, reduce cost-to-serve, and expand margins through operational discipline and continuous improvement.
  • Partner closely with Customer Success leadership to ensure seamless coordination between managed services delivery, customer retention, expansion, and long-term account health.
• Professional Services Leadership
  • Scale and standardize implementation, deployment, project governance, quality assurance, and resource management practices.
  • Improve project profitability, customer outcomes, and speed-to-value.
  • Create repeatable delivery playbooks and methodologies that can be leveraged across multiple products and business units.
  • Build capacity planning models that support revenue growth without proportional increases in headcount.
• AI-Driven Operational Excellence
  • Champion the adoption of AI-enabled tools and workflows throughout the services organization.
  • Identify opportunities to automate manual work, improve service quality, increase scalability, and protect margins.
  • Partner with Product, Technology, and AI leaders to deploy innovative service delivery capabilities.
  • Develop and execute a strategy that leverages AI to increase organizational productivity, reduce dependency on manual processes, and enable scalable growth without proportional increases in headcount.
  • Establish a roadmap for AI-enabled productivity and operational maturity across Managed and Professional Services.
• Leadership & Talent Development
  • Build, develop, and retain a high-performing services leadership team.
  • Create a culture of accountability, ownership, learning, and continuous improvement.
  • Establish talent assessment and performance management processes that identify top performers, address skill gaps, and manage underperformance with consistency and urgency.
  • Develop workforce strategies that balance strategic hiring, operational efficiency, and AI-enabled productivity.
• Executive Partnership
  • Serve as a key member of the COO's leadership team.
  • Contribute to enterprise operating reviews, strategic planning, executive leadership discussions, and board-level reporting.
  • Partner closely with Finance to ensure accurate services forecasting, revenue recognition, margin management, cost tracking, and operational reporting.
  • Partner with Legal, Sales, Product, Engineering, and Customer Success leaders to drive profitable growth and exceptional customer outcomes.
  • Present operational and financial performance metrics to executive leadership, board stakeholders, and private equity partners.

Qualifications

• 12+ years of progressive leadership experience in Managed Services, Professional Services, Customer Delivery, or technology-enabled services organizations.
• Demonstrated success leading large-scale organizational transformation, integration, merger, acquisition, or operational change initiatives.
• Proven track record of growing services revenue while improving profitability, utilization, customer outcomes, and operational efficiency.
• Experience owning or significantly influencing a services P&L.
• Strong change management expertise, including stakeholder alignment, communication planning, organizational adoption, and cultural transformation.
• Experience building scalable service delivery playbooks, resource management frameworks, utilization models, and capacity planning processes.
• Practical experience implementing or evaluating AI-enabled solutions to improve operational performance and service delivery.
• Strong financial and business acumen with experience managing revenue, margins, forecasting, and operational metrics.
• Experience presenting operational and financial performance to executive leadership teams, boards, and private equity stakeholders.
• Exceptional leadership, communication, influence, and team-building skills.
• Experience serving mobility, transportation, transit, public sector, government technology, SaaS, enterprise software, or adjacent markets is highly desirable.

Benefits

• Shape the future operating model for Managed and Professional Services across the enterprise.
• Lead a transformational initiative with enterprise-wide visibility and impact.
• Partner directly with the COO, executive leadership team, board stakeholders, and private equity ownership.
• Drive meaningful revenue growth and margin expansion.
• Lead the adoption of AI-enabled service delivery capabilities.
• Build a high-performing organization that creates measurable value for clients and the business.
• Leave a lasting impact on a company entering its next stage of growth.