[Hiring] Vice President of Operations @OTH Hotels Resorts

Role Description

As the Vice President of Operations, you will lead the strategic and day-to-day oversight of hotel operations across a designated portfolio within OTH Hotels Resorts. This role is responsible for driving property-level performance, ensuring brand compliance, and supporting General Managers in achieving operational and financial goals.

• Provide direct support and leadership to General Managers across assigned properties.
• Promote company policies, ensuring consistent understanding, follow-up, and execution of all initiatives and deadlines.
• Communicate and execute brand strategies and company objectives across the portfolio.
• Ensure alignment between property operations and OTH Hotels Resorts’ mission and service culture.
• Consistently and proactively measure hotel performance, including Sales, Revenue, Market Share, Guest Satisfaction Scores (GSS), Gross Operating Profit (GOP), and EBITDA (earnings before interest, taxes, depreciation and amortization).
• Ensure each property meets or exceeds established financial and operational goals.
• Identify performance gaps and implement corrective action plans in partnership with property leadership.
• Conduct regular property visits, meeting with General Managers and department leaders.
• Perform property walkthroughs to ensure cleanliness, maintenance, and overall condition meet company and brand expectations.
• Provide hands-on operational guidance and support to improve efficiency and service delivery.
• Ensure all hotels meet brand guidelines for service, quality, training, and product.
• Monitor compliance with company policies, brand standards, and regulatory requirements.
• Support training initiatives to maintain consistency and operational excellence.
• Lead budgeting, forecasting, and financial performance initiatives for assigned properties.
• Assist General Managers in managing expenses, labor, and revenue strategies to improve profitability.
• Monitor accounts receivable and ensure timely collection and risk mitigation.
• Support the development and execution of service goals at the property level.
• Monitor guest satisfaction metrics and implement improvements as needed.
• Reinforce a culture of exceptional hospitality and guest service.
• Effectively handle workplace challenges by anticipating, identifying, and resolving issues proactively.
• Evaluate and select among alternative courses of action quickly and accurately.
• Solve practical problems in environments with limited standardization and evolving priorities.
• Support recruiting, onboarding, and development of property-level leadership.
• Reinforce accountability for team member performance and engagement.
• Promote a positive, high-performing workplace culture aligned with company values.
• Assist in maintaining strong relationships with ownership groups and partners.
• Support communication of property performance and operational initiatives.
• Participate in new initiatives, property transitions, and other projects as assigned.

Qualifications

• Four-year college degree in Hospitality Management, Business Administration, or related field preferred, or equivalent experience.
• Minimum of ten (10) + years of progressive leadership experience in hospitality operations.
• Multi-property or regional leadership experience preferred.
• Demonstrated ability to drive operational and financial performance.

Requirements

• Strong leadership, communication, and organizational skills.
• Ability to function effectively in a high-paced, high-pressure environment while maintaining composure and objectivity.
• Strong problem-solving skills with the ability to manage complex, variable situations.
• Ability to anticipate, prevent, and resolve operational challenges.
• Proficiency in Microsoft Office and hospitality systems/reporting tools.
• Strong analytical skills with the ability to interpret performance metrics and act accordingly.
• Frequent travel required to support assigned properties (approximately 50-60% based on business needs).
• Ability to travel regularly, walk properties for extended periods, and perform standard office functions.