[Hiring] Vice President I, Client Service Tech @Circana

Role Description

Being a Retail Client Service Vice President is more than servicing clients. We are client obsessed, liquid thinkers who move at a fast pace. Change is constant. We are bold with a point of view, we value being part of a successful business, and never complacent. We make a difference every day.

The Client Service VP is a multifaceted leadership role responsible for service excellence, delivery execution, and maintaining a deep understanding of customer needs and technical requirements. This role demonstrates a strong commitment to client success by:

• Ensuring delivery of all client commitments
• Removing internal barriers to execution
• Monitoring client satisfaction and operational KPIs
• Providing clear and proactive communication
• Consulting on new technical installations

This is a client-facing role responsible for amplifying the voice of the customer and ensuring exceptional service delivery across Circana’s largest national grocery retailers. The leader builds trusted relationships with senior client stakeholders, engages deeply in client business priorities, and ensures flawless execution of both ad hoc and ongoing deliverables.

As a leader, the Client Service Vice President models ideal team behaviors by:

• Championing change
• Leading difficult conversations toward constructive outcomes
• Encouraging idea sharing
• Effectively resolving conflict

The role leads a global team of Client Service and Operations professionals, establishes clear goals and KPIs, and drives disciplined execution through consistent use of Circana’s Daily Management System (DMS) and Leader Standard Work as part of the Complete Excellence framework.

Qualifications

• BA/BS Degree
• Strong leadership skills; must be able to effectively lead teams, be approachable, and inspire trust
• Outstanding verbal and written communication skills and professional etiquette
• Ability to work in a fast-paced environment, be flexible and welcoming to change
• Prompt decision maker and creative thinker, with excellent problem-solving skills
• Demonstrate strong work ethic with calmness and composure in times of uncertainty
• Keen operational skills; ability to recognize the opportunity for process improvement/standardization
• Proven technical abilities, experience using Excel, and data management tools; Unify experience preferred
• Ability to work across cultures and time zones with a strategic mindset
• Demonstrated understanding of AI fundamentals, experience with Co-Pilot and automation tools preferred
• Manages to budget, understands account financial dynamics, suggests ways to be more efficient
• Flexibility of work schedule to cover night and weekend work when needed

Requirements

• Provide senior-level leadership for complex client relationships, translating client needs and business opportunities into effective solutions
• Build and sustain long-term client partnerships through deep strategic insight and strong executional leadership
• Collaborate cross-functionally to ensure seamless delivery and alignment with client goals
• Lead global teams to deliver solutions accurately and on time, while driving ongoing improvements in data quality
• Own operational performance metrics and support Complete Excellence initiatives through disciplined use of Daily Management System (DMS) routines
• Lead continuous improvement and structured problem-solving efforts to improve quality, efficiency, and delivery outcomes for the portfolio of grocery clients and for Global Operations
• Identify opportunities to enhance client satisfaction through improved database reporting, executive-level analysis, and technology-driven efficiencies
• Capture and translate project requirements into clear specifications to enable successful execution
• Drive efficiencies across teams to improve delivery excellence, productivity, cost effectiveness, and elimination of waste through partnerships on core tech projects and driving micro-automations
• Act as a liaison with global teams and third-party partners to ensure consistent, high-quality client delivery

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k)
• Bonus pay eligibility

Company Description

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities.

Circana is proud to be Certified™ by Great Place To Work®.