[Hiring] Veterinary Country Representative @CoVet

Role Description

AI Support, Template Personalization & Regional Optimization — Australia/New Zealand

• Develop, customize, and optimize templates and AI personalizations within the CoVet app for veterinary users across Australia and New Zealand.
• Lead template configuration and workflow personalization for enterprise customers.
• Provide expert support by troubleshooting and resolving issues related to templates, prompting, AI outputs, and documentation workflows.
• Partner closely with enterprise implementation, support, product, medical, and engineering teams.
• Identify and escalate AI system issues, regional workflow gaps, and product improvement opportunities.
• Support the rollout of CoVet across enterprise veterinary groups by developing scalable implementation processes and training resources.
• Work directly with customer stakeholders to understand workflow challenges and gather feedback.
• Create engaging content such as Help Center articles, implementation guides, and training materials.
• Represent CoVet in webinars, podcasts, and conferences across Australia and New Zealand.
• Participate in academic research projects and industry initiatives.
• Attend team meetings and communicate openly with Medical, Support, Product, and Implementation teams.
• Contribute to the overall design, localization, and future enhancement of the CoVet application.

Customer Support & Implementation Support — Australia/New Zealand

• Assess, categorize, and prioritize incoming support requests from users.
• Provide responsive, regionally informed support to veterinary teams.
• Assemble relevant information to diagnose issues accurately.
• Use veterinary medical knowledge and technical expertise to identify the root cause of issues.
• Implement template, personalization, and workflow changes efficiently.
• Support enterprise customers through implementation and post-launch adoption.
• Collaborate with internal teams to resolve complex issues and improve customer experience.
• Create and update support materials, including Help Center articles and instructional videos.
• Maintain the accuracy and relevance of support documentation.
• Track common issues and adoption barriers to inform product improvements.

Enterprise Customer Success, Adoption & Sales Support — Australia/New Zealand

• Support the onboarding, implementation, and long-term adoption of CoVet.
• Build strong relationships with existing customers and stakeholders.
• Collaborate with cross-functional teams to drive customer outcomes.
• Monitor customer feedback, usage patterns, and implementation challenges.
• Conduct tailored product demonstrations and workflow walkthroughs.
• Support sales and customer success teams with clinical and product expertise.
• Stay up to date on veterinary industry trends and product developments.
• Leverage knowledge of the Australian and New Zealand veterinary markets.
• Contribute to CoVet’s growth by supporting customer engagement and product adoption.

Qualifications

• 3–5 years of professional experience as a practicing veterinarian in any veterinary specialty.
• Strong coaching and leadership skills.
• Fluent in German and English, both written and spoken.
• Experience working with AI systems or prompt engineering is an advantage.
• Experience in customer support is a plus.

Requirements

• Strong problem-solving skills and a high level of self-motivation.
• Independent, reliable working style with a confident manner.
• Excellent organizational skills and attention to detail.
• Excellent communication skills and ability to explain complex topics clearly.

Education

• Completed degree in veterinary medicine, with veterinary licensure or an equivalent qualification required.

Desirable Qualities

• Comfortable in a dynamic start-up environment.
• Flexible, adaptable, and keen to contribute to a fast-evolving team.
• Fluency in one or more non-English languages.

Benefits

• Flexible, remote-first work culture with emphasis on autonomy and results.
• Be part of shaping the future of a growing, mission-driven company.
• Inclusive and supportive team culture committed to equity and opportunity.