[Hiring] Veterans Service Representative @Office of Administrative Review

Role Description

The Veterans Service Representative (VSR) works in the Decision Review Operations Center (DROC). The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, authorizes payments, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. The VSR processes attorney fees, when appropriate.

• Make determinations as to the eligibility for the type of benefit sought, including questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship.
• Request examinations, re-examination, or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to assure all issues have been addressed, applying and interpreting VA laws, including Veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process.
• Conduct interviews in person or by phone with veterans, representatives, and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal, state, and local agencies.
• Utilize various electronic data processing (DEPP) systems to input data for processing claims and generating automated correspondence.

Qualifications

• To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 05/25/2026.
• TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• For a GS-10 position, you must have served 52 weeks at the GS-09 level.
• MINIMUM QUALIFICATION REQUIREMENT: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-09).
• Specialized experience is that which demonstrates competence in adjudicating Veterans' claims.
• Applicants may substitute education for required experience.
• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs.

Requirements

• Specialized experience is typically gained in positions that have involved the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc.
• Such experience requires a high degree of independence and judgment in interpretation of more complex legal and medical documentation to determine claimant's eligibility and supporting evidence for services and benefits.
• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.
• If using foreign education to meet qualification requirements, a Certificate of Foreign Equivalency with your transcript must be sent to receive credit.

Benefits

• Full-time employment is considered to be at least 35 hours per week.
• Part-time experience will be credited on a pro-rated basis.
• This work is sedentary and occasionally requires carrying light objects such as files, books, and papers; some walking, standing, and bending.