[Hiring] Vendor Manager IV @Indeed.com

Role Description

The Vendor Manager IV serves as the senior leader for outsourced operations within a defined functional area, with accountability for the overall health, performance, strategic alignment, and long-term evolution of BPO vendor partnerships. This role owns the business-vendor relationship end to end, ensuring notable ROI, operational excellence, and alignment to Indeed’s priorities. As the primary relationship owner and strategic connector between Indeed’s global business teams and external vendor partners, the Vendor Manager IV acts as both an account leader and trusted thought partner.

They manage a portfolio of programs and initiatives designed to optimize outsourced solutions, improve partner performance, and deliver measurable business impact at scale.

Qualifications

• Requires a minimum of 14 years of related experience; or a minimum of 12 years with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience.
• Experience in program management, vendor management, outsourced operations, or operational leadership.
• Demonstrated success owning large-scale BPO or outsourced operations and improving vendor performance, partnership outcomes, and service delivery.
• Excellent executive cross-functional management skills, with the ability to influence and align Director- and VP-level partners across multiple functions.
• Proven financial and commercial acumen, including experience with contract negotiations, pricing strategies, budget oversight, and ROI-driven decision-making.
• Ability to progress through ambiguity, navigate complex organizational dynamics, and drive execution through matrixed teams and cross-functional partners.

Requirements

• Serve as the primary strategic partner for a functional business area, translating business priorities into clear vendor expectations and execution plans.
• Own senior-level vendor relationships, aligning partner leadership to Indeed’s strategy, priorities, and long-term business goals.
• Guide through complexity by prioritizing and de-risking multiple cross-functional initiatives, ensuring timely delivery through others and managing executive escalations.
• Set the strategy for outsourced work, including vendor selection, geographic footprint, and commercial model decisions to support growth and scale.
• Drive consistency and alignment across business units supported by BPO partners, increasing value and governance, and enabling shared standards.
• Deliver enterprise-wide strategic programs and operational improvements by defining success measures, using data-driven insights, and anticipating long-term risks and resource constraints.
• Influence across a wide range of audiences, including Director- and VP-level leaders, to secure alignment, overcome resistance, and shape business strategy through vendor insights and performance trends.

Benefits

• Quarterly bonuses
• Restricted Stock Units (RSUs)
• Paid Time Off policy
• Region-specific benefits