[Hiring] Vendor Manager @Castor

Role Description

As our Vendor Manager, you will ensure our external vendors act as a seamless, high quality extension of Castor's solutions. Your mission is to build and maintain a reliable vendor ecosystem that supports our Sales, Professional Services and Data Management teams. You’ll optimize vendor performance, ensure timely procurement of study-critical services, and maximize the impact of our clinical research deliveries!

You are also responsible for all assurance activities related to the availability, integrity and confidentiality of customer, business partner, employee and business information in compliance with our information security policies.

What you’ll be doing

• Support the identification, selection, onboarding, and day-to-day management of clinical study vendors across supporting service lines (e.g., CTMS, eTMF, eCOA scale licensing, translations, patient recruitment, etc.).
• Collaborate with Sales, Marketing, and Solutions to equip the commercial team with the knowledge and collateral needed to effectively position complementary vendor services alongside Castor’s core offerings.
• Ensure all external clinical study vendors are onboarded in compliance with the Supplier Policies outlined in Castor’s Quality and Information Security Management System (QISMS).
• In close partnership with Legal, Security, and Compliance; coordinate and review vendor contracts, reseller agreements, and Statements of Work (SOWs) to ensure compliance with applicable regulations, favorable commercial terms and clear Service Level Agreements (SLAs).
• Collaborate with the Solutions and Sales teams by gathering accurate vendor quotes and rebids; while partnering with the Strategic Bid & Pricing Manager to maintain up-to-date vendor pricing.
• Assist in creating internal workflows and training materials so that Sales, Project Management and Support teams can smoothly execute and support projects involving external vendors.
• Act as the primary point of contact for operational clinical study vendors, ensuring they meet agreed upon timelines, quality standards, managing escalations and performance reviews.
• You will be aware of the Castor quality policy, information security policy, and the procedures from the Quality and Information Security Management system (QISMS).
• You will be following the Castor quality policy, information security policy, the code of conduct and the procedures from the Quality and Information Security Management system (QISMS).

Qualifications

• 3+ years of experience in vendor management, account management or business development within the SaaS, Life Sciences, or eClinical industry.
• Working knowledge of the clinical research industry including the general roles of sponsors, CROs, and eClinical technology providers.
• Familiarity with core eClinical systems like EDC, eCOA, eConsent, or related clinical trial technologies and services.
• Strong operational and commercial acumen, with a practical understanding of process improvement, profit margins, and contract negotiation.
• Detail oriented organization skills for tracking vendor quotes and assisting internal teams with cost estimates.
• Excellent communication skills with the ability to collaborate effectively with external vendors and internal teams.
• An empathetic and proactive approach to problem-solving.
• Strong self-motivation and a passion for personal development.
• The ability to develop and thrive in a hands-on, fast-paced and dynamic startup culture.
• Relevant understanding of clinical guidelines: ICH-GCP - Good Clinical Practice, FDA 21 CFR Part 11, and relevant GXP Regulations and Guidances.

Requirements

• Experience working cross functionally across both software (SaaS) and professional services delivery teams.
• Experience maintaining a vendor matrix or partnership matrix across multiple service categories.
• A passion for "practical AI" and other transformative technologies that reduce human burden in clinical trials.

Benefits

• Unlimited annual leave with 25-day minimum. We don’t just allow time off; we expect you to take it.
• Once a quarter, the whole company shifts gears. No new shipping, just a week for deep focus, learning, or catching up so we can start the next quarter fresh.
• We provide the tools and training to ensure you’re spending your energy on high-value work, not manual repetition.
• All Castor team members are offered options through our Employee Stock Option Plan (ESOP).
• Free access to Open Up for mental health, specialized sleep courses (for you and your family), and a budget to make your home office a place you actually want to be.
• A guaranteed "Happy Holidays" bonus every December.

Belonging at Castor

We build products to make research accessible to everyone, and we believe our team should reflect that same diversity. Our remote setup is designed to support you as a whole person—your family, your mental health, and your authentic self. We don't care about your background as much as we care about your perspective and your expertise. We strongly encourage applications from women, people of color, and the LGBTQ+ community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).