[Hiring] Veeva QMS @USM

Role Description

The Veeva QMS role involves supporting the Veeva QMS application and ensuring effective communication with business users.

• Good understanding of Quality processes, including:
  • Deviations
  • CAPA
  • Lab Investigations
  • Change Control
  • Audits
  • Complaints
  • Training
• Application Support (Incident, Problem, Change Management)
• Excellent stakeholder management and communication skills with the ability to interact effectively with business and technical teams.

Responsibilities

• Serve as the primary point of contact for business users regarding Veeva QMS application issues, service requests, and system inquiries.
• Provide L3 support and administration for Veeva QMS.
• Monitor, troubleshoot, and resolve incidents, defects, and production issues within agreed SLA timelines.
• Perform root cause analysis for recurring issues and implement corrective and preventive actions.
• Manage user access, security roles, permissions, and system configurations in accordance with company policies and compliance requirements.
• Support Veeva Vault releases by performing impact assessments, regression testing, validation support, and deployment activities.
• Coordinate with Veeva Support, vendors, and internal IT teams to resolve complex technical issues.
• Maintain application documentation, knowledge articles, support procedures, and system configuration records.
• Support data management activities, including data corrections, bulk updates, and migration-related tasks as required.
• Participate in change management processes, including impact analysis, testing, implementation, and post-deployment support.
• Collaborate with Quality, Regulatory, Validation, and Business teams to understand support needs and drive continuous improvement.

Qualifications

• Work Experience in Pharma industry (Good-to-Have)
• Familiarity with IT processes and tools such as ServiceNow, HPALM, and JIRA.
• Good understanding of Active Directory and Citrix applications.
• GxP Awareness including Good Documentation Practice.

Company Description