[Hiring] Value Engineer @Mimica

Role Description

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
• Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies.
• Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
• Act as the voice of the customer internally, advocating for customer needs and providing feedback to internal groups.
• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
• Communicate to customers about their business by pinpointing problems, issues, or opportunities.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

Qualifications

• Proven background in customer success, value engineering, or management consulting.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.).
• Strong analytical skills – comfortable working with large data sets in Excel.
• Track record of building trust-based relationships with business and technical audiences.
• Exceptional communication skills – translating complex information into compelling insights.
• Demonstrated ability to prioritize effectively in fast-paced environments.
• Collaborative mindset with a bias toward action and a drive to improve internal processes.
• Drive to continually develop your skills and reduce inefficiencies.

Requirements

• Experience in process intelligence, task mining, automation, or GenAI implementation (Bonus).
• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce (Bonus).
• Track record of delivering value quickly and iteratively in high-growth startup environments (Bonus).

Benefits

• Generous compensation + stock options.
• Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.
• Company-issued laptop, remote setup stipend, and co-working budget.
• Flexible schedules and location.
• Ample paid time off, in addition to local public holidays.
• Enhanced parental leave.
• Health & retirement benefits.
• Annual learning & development budget.
• Annual workaways and regular virtual & in-person socials.
• Opportunity to contribute to groundbreaking projects that shape the future of work.