[Hiring] VA Claims Clerk @Tucker Disability Law, P.A.

Role Description

Tucker Disability Law, P.A., a busy National Disability Law Firm headquartered in St Petersburg, FL, is seeking a full-time VA Claims Clerk. In this entry level position, you will assist the firm by handling day-to-day administrative and data entry tasks. This position works with Tucker Disability's Veterans Disability Department playing a critical role in helping the VA Legal Operations Teams advance client cases to successful outcomes.

Demonstrating a track record of dependability and excelling in the position is a pathway to a promotion on a VA Disability Claims Team. Experience with VA service-connected disability benefits and/or military service is a plus.

This is a remote position. Due to the nature of the position, the incumbent is required to work during the normal business hours of the firm. This position requires successful completion, within 30 days of hire, of a VA background check and VA training to secure credentials needed to perform the essential job duties of this position.

Duties Include:

• Learning the VA practice area and working in the firm’s various systems, databases, and applications;
• Receiving, screening, and processing inbound & outbound documents/files, along with ensuring the documents are efficiently and accurately associated with the correct client files;
• Re-naming documents, and uploading to the appropriate location in the firm's case management software;
• Updating the firm's case management files with all client conversations, pertinent correspondence, and information;
• Assisting the VA Teams by researching information and downloading documents from various sources;
• Responding to client phone calls and portal messages in a timely manner;
• Assisting VA Disability team members with tasks and client communications when they are on vacation or unavailable;
• Assisting with the training of new VA Claims Clerks and other team members.

Qualifications

• Minimum 1 year of working in a professional/office environment;
• High School Diploma;
• Excellent oral, written, and interpersonal communication skills;
• Excellent data entry skills;
• Ability to type 30 wpm;
• Proficiency in MS Office 365 and Adobe Acrobat required;
• Attention to detail and accuracy;
• Ability to work with a high level of confidentiality;
• Ability to work swiftly while managing time and remaining organized;
• Positive attitude and excellent work ethic.
• Experience with veterans issues or knowledge regarding the VA is preferred.

Requirements

• Maintain professionalism, confidentiality, and discretion at all times;
• Meet deadlines with accuracy and demonstrate a sense of urgency;
• Identify work to be done; prioritize and complete assignments;
• Ability to work independently and easily adjust to changing priorities in a fast-paced environment;
• Interact and communicate with staff, attorneys, clients, potential clients, and referral sources;
• Maintain a positive and courteous attitude with co-workers, clients, visitors, and vendors;
• Read, write, and perform basic math;
• Frequently type memos, correspondence, status notes, and other short notations using a keyboard;
• Frequently use hands and fingers, and occasionally reach overhead;
• Have bilateral use of hands for a majority of the day;
• Occasionally walk;
• Occasionally climb stairs;
• Occasionally climb ladder and/or step stool;
• Occasionally stoop and/or kneel;
• Occasionally lift and/or carry up to 25 lbs;
• Dress in conservative business attire.

Benefits

• Full-Time: 8:30am – 5:00pm Eastern Time M-F;
• No phone calls, faxes, or recruiters will be accepted.